Junior Consultant - Experience Design

Moorhouse Consulting Ltd; City of London; Hybrid; GBP 37,000 - 50,000; Full time

Job summary

A dynamic consulting firm is seeking a Junior Consultant focused on experience design. The role involves helping clients achieve sustainable change while developing personal and professional skills. Candidates should have a passion for human-centred design and strong communication skills. The firm offers a competitive salary and benefits, including 25 days of annual leave. The position is based in London, with flexible working options.

Benefits

Total cash package up to £49,800

25 days annual leave, increasing with service

Life Assurance and Private Medical Insurance

Flexible working options

Qualifications

• At least 18 months of consulting or relevant industry experience.
• Experience in customer experience initiatives is advantageous.
• Right to work in the UK without sponsorship.

Responsibilities

• Help clients design customer-centred experiences.
• Contribute creativity to real-world challenges.
• Invest in personal and professional development from day one.

Skills

Human-centred design

Building relationships

Communication skills

Problem-solving skills

Analytical skills

MS Office proficiency

Job description

Junior Consultant – Experience Design

Moorhouse | B Corp Certified

Overview

We are a dynamic consulting firm, focused on delivering sustainable change. We make sure our clients succeed in their long-term goals by helping them turn their strategy into action, through exceptional delivery and a commitment to establishing a culture of change. We’re proud to be B Corp certified and to have our consulting expertise and performance recognized with industry awards such as the MCA Awards and the Financial Times UK’s Leading Management Consultants Awards. Our clients love what we do and how we work, and we are looking for people to join the Moorhouse team.

We pride ourselves in being proactive, collaborative and straightforward team players. We like to move fast as a team and both honesty and integrity are key to this. In return you will be part of a supportive and high-performing team that shares the workload, looks after each other and celebrates success together. You can be assured of an exciting opportunity that will stretch you and equip you with skills, experience and knowledge that can help organisations respond to the turbulence, change and opportunity that will define the future of work. We don’t do politics, egos or personal agendas – it consumes too much time and distracts us from being successful together.

Experience

Potential is what excites us so we are keen to hear from people who want to harness their experience within an organisation that will invest in their professional development from day one. This isn’t just about skills for the job but skills for life – mindset, adaptability, resilience and leadership to name just a few. You will be leading and shaping how we run the business, and in doing so will have experiences that will undoubtedly contribute to your accelerated growth and development. Leverage the value of enterprise knowledge and data to help clients evolve towards insights-driven organisations. We are looking for curious and creative problem-solvers who are passionate about designing customer/human‑centred experiences.

In Addition To This, You Will Have:

• Enthusiam for human-centred design – with a genuine interest in understanding people’s needs, behaviours and motivations to shape better services and experiences.
• A passion for building and nurturing strong relationships, both with clients and colleagues.
• An exceptional communication style; with an ability to interface with different audiences and build trust.
• Excellent communication and presentation skills.
• Strong problem-solving and analytical skills.
• Experience in People & Change, Digital & Data, Performance Improvement, Project & Programme/Delivery Management would be advantageous.
• Proficient MS Office Skills in all packages, advance/expert level in Excel and PowerPoint.
• Strong interest in the latest digital trends, AI and developments.

Experience:

• At least 18 months - with either consulting or industry experience (Energy & Utilities, Life Sciences, Health, Finance, Telco & Media and Government and Transport)
• Experience in customer experience initiatives is advantageous but not essential – most importantly, we are looking for people who want to grow into design‑focused consulting and contribute their creativity to real‑world challenges.

What Do I Need Before I Apply

• We do not offer sponsorship for this role, you will have the right to work in the UK with no sponsorship required currently or in the future.

Benefits

• A total cash package of up to £49,800 comprising of a base salary of £37,800 and a combination of personal and company bonuses that are paid every six months.
• 25 days annual leave increasing by one day for every full year of service to a maximum of 30 days with the option to buy or sell up to five days of annual leave per year.
• Life Assurance, Private Medical Insurance, Group Personal Pension Scheme and a range of discounted lifestyle and well‑being benefits through Perkbox.
• A culture where you will not need to compete with others because of promotion quotas or the typical distribution curves that govern performance management in other organisations. We recognise and reward performance consistently and transparently across the firm so that everyone knows where they stand.

Moorhouse is proud to be an inclusive employer, and our values underpin a workplace where we are respected, supported, and able to thrive. We believe in empowering people to bring their authentic selves to work, share ideas openly, take responsibility for their actions, and positively influence their colleagues and clients. We are actively building a culture where we champion diversity and ensure everyone feels a sense of belonging, regardless of their background.

Our offices are based near Liverpool Street in London, though we expect you to spend much of our time with clients at their offices. We support flexible and hybrid working.