General Manager (160 QVS)

BNP Paribas Group; City of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading financial services firm in London is looking for a Property Manager to oversee a premium facility. The role involves managing budgets, enhancing client services, and ensuring compliance with health and safety standards. The ideal candidate will have over 5 years' experience in a similar role, strong management skills, and a focus on sustainability initiatives. This position offers a competitive salary and comprehensive benefits.

Benefits

Private medical cover

25 days annual leave

Gym discounts

Qualifications

• 5+ years of experience in a similar role in managing agent environment.
• Exceptional understanding of service charge budgets and accounting principles.
• Strong knowledge of health and safety legislation and environmental standards.

Responsibilities

• Direct and deliver property management service within a complex building.
• Prepare and manage service charge budgets.
• Develop and deliver occupier engagement programs.

Skills

Degree or equivalent

Membership of IWFM or RICS

National General Certificate in Occupational Safety and Health

Excellent English language skills

Tools

MS Office

Job description

Responsible for directing the delivery of an effective and compliant Property Management based facilities management service through in-house staff, suppliers, and consultants, across hard and soft services, within a single complex and iconic building.

Responsibilities

• Prepare, monitor, and reconcile service charge budgets
• Check and approve expenditure and reporting against service charge budgets. Check and approve all expenditure
• Provide best in class customer experience service to internal and external customer base
• Maintain regular and effective communication with clients and stakeholders
• Line management of Technical Services Manager, Operations Manager and Assistant Building Manager. Ensure all people-related policies and procedures are followed with actively managed objective setting and development plans in place
• Maintain regular and effective communication with internal colleagues in Property Management, support functions, and the wider Real Estate business
• Prepare accurate and comprehensive management reports and attend regular management meetings with the client, Senior Facilities Manager, and colleagues in Property Management
• Monitor and manage works conducted/service provided by suppliers mitigating all risks to various stakeholders
• Develop and deliver first class occupier engagement and events programme for the property. Anticipate occupier needs
• Audit and inspect supplier delivery, document, and report to BNPPRE and stakeholders
• Measure and report supplier performance against agreed KPI/SLAs to BNPPRE and stakeholders
• Manage suppliers to ensure effective, safe, and compliant delivery of all M&E related services, including life safety systems, vertical transportation equipment, and public health systems
• Work collaboratively with a range of specialist consultants to deliver agreed outcomes
• Procure goods and services, following procedures and policies
• Develop, agree, and manage lifecycle replacement programmes and planned projects. Work closely with Technical Services Manager to actively monitor plant performance and identify ways to extend MEP/fabric lifecycle. Monitor and support professional teams undertaking client funded capex works
• ESG – experience in driving delivery of initiatives always, meet client expectations and BNPPRE deliverables
• Ensure compliance with all current statutory legislation in respect of health and safety and the environment
• Manage local environmental activities to meet statutory obligations and achieve/retain industry standards e.g. ISO14001 working with Sustainability Manager
• Ensure compliance with all internal procedures and policies – e.g. Procurement, Finance, Compliance, HR
• Ensure security and emergency procedures are robust, always adhered to, taking an active role in the event of emergency situations
• Undertake ambassadorial activities and cross selling for BNPPRE
• Take part in cross Property Management activities

Person specification

Qualifications/Key Skills

• Degree or equivalent
• Membership or Associate Membership of IWFM or RICS
• National General Certificate in Occupational Safety and Health – accredited by NEBOSH

Experience

• 5 years plus previous experience in a similar role within managing agent environment
• Strength in understanding of commercial leases and the landlord and tenant relationship
• Exceptional understanding of service charge budgets and accounting principles
• Proven record in sustainability and ESG related targets
• Experience in utilising internal support functions and cross selling of services where applicable
• 5 Years plus management of in-house and supplier staff
• Experience in people management including periodic performance reviews
• 5 years plus management of supplier relationships
• Excellent health and safety and environmental knowledge
• Experience in managing utilities reporting and optimisation and/or carbon reduction or net zero requirements
• Good mechanical and electrical services knowledge and understanding
• Excellent English language skills – both written and spoken
• IT literate – MS Office at intermediate level and other relevant software (e.g. Vantify, Proactis, In Line, Tramps) at a level to undertake the role satisfactorily
• Experience of managing multi-site environments
• Experience of managing a major or trophy asset environment more than 200,000 square feet and/or service charge budgets more than £6m

We are proud to offer award-winning benefits to support and reward our employees:

• Health & Leisure:Private medical cover, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work
• Financial: Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice

BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.