Service Advisor Gloucester Service & Support

HGVTraders LTD.; Gloucester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A top automotive group based in Gloucester is seeking a dedicated Service Advisor. This role involves maximizing service bookings, ensuring customer satisfaction through effective communication, and managing the customer service journey. Ideal candidates will have strong customer service skills and the ability to work proactively in a team environment. At Rygor Auto, enjoy benefits like extra leave for birthdays, annual leave, and an inclusive workplace culture.

Benefits

Extra day off for your Birthday

23 days of annual leave plus Bank Holidays

Auto-enrolment pension

Enhanced Maternity and Paternity pay policies

Access to wellness programme

Qualifications

• Exceptional customer service skills with a focus on satisfaction.
• Ability to manage customer updates and bookings effectively.
• Experience in selling after-sales services preferred.

Responsibilities

• Ensure customer satisfaction through effective communication.
• Book vehicles to meet customer needs and workshop capacity.
• Produce accurate estimates and job cards.

Skills

Customer service skills

Communication

Proactive approach

Job description

DOE
42.5 hours: 08:00 to 17:00, Monday to Friday. Alternate Saturdays 08:00 to 13:00.

Your Role: Role Level on the Rygor Career Journey Map: C1, Individual Contributor

At Rygor Auto, we are looking for a dedicated Service Advisor to join our team in Gloucester. If you are dedicated to providing exceptional customer service and can confidently and efficiently maximise service and repair bookings to ensure all resources required in completing the work are available and on schedule – this is the role for you!

The right candidate will have exceptional customer service skills and deliver the highest quality customer experience. You will approach this role with a commercial mind, actively selling after sales services in a customer‑orientated manner (i.e.: service contracts), ensuring the workshop is working to full capacity by effectively scheduling customer bookings.

You will be committed to taking responsibility for managing the customer service journey, updating customers on repair times and status, estimates and gaining approval for additional work.

Day to day, you be:

• Dealing with customers and ensuring customer satisfaction.
• Utilise workshop loading and ensure it is up to date.
• Regularly and proactively keep customers up to date with progress on their vehicle.
• Booking in vehicles. Ensuring appointments are convenient for the customer and department, in line with the workshop capacity.
• Identify the customer requirements and where possible, supply an accurate fully inclusive costing.
• Produce accurate job cards, invoices, estimates and related information.
• Provide customers with full explanations of work carried out, making the most of any additional selling opportunities.
• Produce warranty job cards in line with the manufacturers policy and procedures.
• Accurately record all work requirements and identify retail, warranty, internal and non‑chargeable repairs.
• Liaise with the Parts Department to ensure availability of parts.

Skills & Behaviours Required for this Role:

Communication – This role is pivotal in ensuring that all stakeholders are accurately informed. This may include providing customers with updates on their vehicles or notifying the workshop team with updates.

Research shows that some people are less likely to apply for a role unless they meet 100% of the criteria. As long as you are experienced for the role, and hold the relevant and required qualifications, we encourage you to apply, even if you don’t feel like you meet all our requirements. We want to know about your passions, achievements, learning and growth. If this role excites you, start a conversation with us!

Benefits for you

• An extra day off for your Birthday
• Business close 24 December and 27 December in 2025, so you can enjoy your time off over the festive period
• 23 days of annual leave per year PLUS Bank Holidays
• Working for Motor Trader’s ‘Employer of the Year’.
• Working for an official Great Place to Work™️ and UK Best Workplace.
• Working for a Best UK Workplace for Wellbeing and Development.
• Awarded Armed Forces Covenant Silver Award (RLS)
• Working with our award‑winning team – we are Motor Trader’s CV Employer of the Year and won silver at the internal communication and engagement awards for our new starter onboarding process.
• Auto‑enrolment pension.
• Rygor Group Ranked 101 in SW Business Insider’s Top 500 Companies
• Enhanced Maternity and Paternity pay policies.
• Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP and 24HR Online GP access and second Medical Opinion).
• Mental Health First Aiders.
• Reward and recognition programmes, including our annual Rygor Group Awards and opportunities to attend the Rygor Wembley box as a celebration of your hard work and dedication.
• Annual appraisals programme and progression opportunities.
• Manufacturer training and access to our in‑house training.
• Long service recognition and annual leave increase after 5 years’ service.
• Branded uniform
• Charities of the Year programme, Army Sport sponsors and community engagement initiatives

Our Values & Behaviours

We’re looking for incredible team members who share our values and can add to our culture. Values are shared beliefs that guide our decision‑making, culture is how we function as a group and how we live our values as individuals.

Rewarding
I am grateful. I am courageous. I am curious.

What’s it like to be part of Team Rygor?

“Rygor is a great place with equal opportunities for everyone and they are Rewarding, Reliable and Respectful and choosing Rygor to grow your career is something no one can regret.” – Patrick, Technician

• We shortlist CVs online, so make sure to include information about yourself that makes you stand out.
• A short screening call with our hiring manager or a member of our people team.
• Come to site and meet the team, have a tour, and let’s have a chat so we can get to know each other better.
• If your application is successful, we’ll be excited to make you an offer.

Diversity, Equity, Inclusion and Belonging (DEIB)

At Rygor, we are committed to fostering a workplace culture that champions diversity, equity, inclusion, and belonging. As an award‑winning organisation, we are proud to be a community of professionals from a wide range of backgrounds, experiences, and perspectives. We believe that individuality should be celebrated, and we strive to ensure that every team member feels valued, respected, and empowered. We welcome and support people of all ages, ethnicities, nationalities, religions or beliefs, gender identities, sexual orientations, disability statuses, caring responsibilities, and neurodiverse profiles. We actively promote an inclusive environment where you can bring your authentic self to work every day, because we know that when you thrive, so does our business.

Support

If you need to make reasonable adjustments to our process, please let us know so we can talk about how we can best support you and make the adjustments that may be needed.

Additional Benefits

• Company Pension
• Death in Service Cover

About the Company

We are an award‑winning, multi‑franchise Dealer Group with branches across England, offering extensive coverage for customers throughout the M5, M4 and M42 corridors. Our business has gone from strength to strength in recent years, with significant investment in site renovations nationwide and exciting expansions, including the launch of a brand‑new Mercedes‑Benz Passenger Car Aftersales facility in 2024. Our commitment to excellence has earned us multiple industry and network awards, and in 2025, we were proud to be named Employer of the Year at the prestigious Motor Trader Awards. We also received the Silver award for our onboarding experience at the ICE awards, meaning that if you’re considering a new career with Rygor, you can be confident you’ll receive an award‑winning induction and support from day one. We’re officially a Great Place to Work™ (multiple years running) and our company culture truly reflects our core values: Rewarding, Reliable, and Respectful. Exceptional customer service is at the heart of what we do and so is creating an environment where our team can thrive. Rygor Group comprises of a diverse collection of UK automotive businesses, with a primary focus on trucks, vans, coaches, passenger cars, armoured vehicles, body repairs and coachbuilding. Through the hard work of our team members, we have secured our position as one of the UK’s top automotive Groups, with a turnover of circa £300m a year. Rygor Auto consists of three renowned brands: Mercedes‑Benz, SAIC Maxus, and Higer Buses. We are home to the largest UK dealer group for Mercedes‑Benz Commercial vehicles, and also offer passenger car aftersales at select locations. Rygor Plant is an official partner of Hyundai, Mecalac, and Dieci. We offer a diverse range of high‑performance equipment designed to meet the demands of sectors including construction, agriculture, rail, roadworks, aggregates, and beyond. Rygor Service Solutions is our independent fleet workshop division, specialising in full management of commercial vehicle fleets within customers premises, or totally mobile servicing solutions. We look after some of the UK’s largest fleets, including Tesco, Ocado, and Brakes. And are committed to keeping them on the road, serving their customers. Rygor Land Systems supply vehicles and systems for military, humanitarian and security operations. With a dedicated and focused team that can provide exacting customers with the support required to deliver the capability needed by operational staff located in the harshest environments around the world.