Customer Care Representative jobs in United Kingdom

We’re making electric vehicle ownership as smart and as simple as possible, by building the giant, virtual charging platform of the future. In four years, Octopus Electroverse has grown to become the largest consumer eMobility player in Europe, with over 1.2 million connected electric vehicle chargers and a customer ecosystem spanning web, iOS, Android, CarPlay, Android Auto and more.

But it’s just the start: we’re busy expanding internationally, working with more automotive and tech partners, building exciting new features at scale, and creating the integrated charging experiences of the future - all in the name of making public EV charging super simple for customers.

Electroverse is a multifunctional team made up of product, development, commercial, operations, marketing, partnerships and more - all focused together on making Octopus the go-to name in EV charging. And we’re looking for smart individuals with an interest in the space who can help us make it happen.

This Commercial Manager role will be focused on the successful execution and optimisation of our strategic commercial goals. Reporting into the Commercial Strategy Manager, you will be integral in delivering and improving the commercial backbone of Electroverse as we continue to scale.

• Collaborate closely with the wider commercial and partnerships teams to support contract execution for strategic OEM, Fleet, and Charging Point Operator (CPO) partnerships, translating contractual obligations to technical and non-technical audiences.
• Getting involved with supplier negotiations to ensure we have the best deals on the best solutions for our evolving needs.
• Conduct analysis of key commercial metrics, including pricing models, customer segments, and partner performance, to identify areas for margin improvement and growth.
• Assist in researching and analysing emerging market trends, competitor activity, and new opportunities to provide an informed commercial perspective to strategic planning.
• Any other interesting challenges and opportunities which are guaranteed to pop up along the way!

• Strong attention to detail balanced with the ability to make judgement calls with limited information.
• Analytically and numerically confident, comfortable with building models and business cases to support commercial decisions.
• Experience in supplier or customer negotiation, with an interest in structuring and delivering deals that create long-term value.
• Ideally, you have a background that involves detailed contract negotiation, financial modelling, and ownership of commercial performance, possibly from a scale-up or high-performing commercial team.
• Happy to operate autonomously in a fast-paced, ambiguous environment with often minimal organisational structure or process.
• Not afraid to ask for help, or to brainstorm with others, but also enjoys a high degree of autonomy and can be defined as a self-starter.
• Truly values‑led, passionate about decarbonisation and the transition to electric vehicles.

If this sounds like you then we’d love to hear from you.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whoever you require specific accommodations or have a unique preference, let us know, and we’ll do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we’re looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.