Enterprise Customer Success Manager - AI Insurance SaaS

Methodfi; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology company in London seeks a Customer Success Manager to drive value and adoption of their AI-powered platform. You'll manage enterprise accounts, ensuring strong revenue retention, delivering impactful customer engagements, and collaborating cross-functionally. Ideal candidates will have experience in enterprise SaaS and demonstrated problem-solving skills. Join a high-performing team committed to making an impact by supporting the insurance sector's evolution.

Benefits

£5,000 training and conference budget

25 days of holiday plus 8 bank holidays

Company pension scheme

Mental health support

Private healthcare insurance

Cycle to Work Scheme

Top-spec equipment

Team activities and socials

Qualifications

• Delivered measurable value and outcomes for enterprise SaaS customers.
• Managed account health for renewals and growth opportunities.
• Led impactful customer engagements leading to increased satisfaction.
• Captured customer feedback to influence product improvements.
• Collaborated effectively with internal teams on customer success.

Responsibilities

• Guide accounts to achieve strategic outcomes and use core product capabilities.
• Maintain and grow account health to ensure retention and expansion.
• Deliver high-quality customer engagements showcasing product value.
• Translate customer insights into actionable product improvements.
• Collaborate with various teams for seamless service delivery.

Skills

Enterprise SaaS experience

Account management

Customer engagement

Cross-functional collaboration

Problem-solving

Resilience

Job description

A leading technology company in London seeks a Customer Success Manager to drive value and adoption of their AI-powered platform. You'll manage enterprise accounts, ensuring strong revenue retention, delivering impactful customer engagements, and collaborating cross-functionally. Ideal candidates will have experience in enterprise SaaS and demonstrated problem-solving skills. Join a high-performing team committed to making an impact by supporting the insurance sector's evolution.