Customer Care Representative jobs in United Kingdom

The Quality Group is seeking a high‑impact Key Account Manager (gn) – Retail to lead the commercial development and execution of our ESN & More Nutrition brands in the UK across retail.

Start: Immediately
Level: Intermediate/Senior
Location: London, hybrid
Working hours: Fulltime (40h/week)

Own the Growth. Drive the Strategy. Lead the Market.

We’re looking for a high‑impact Key Account Manager (gn) – Retail to lead the commercial development and execution of our ESN & More Nutrition brands in the UK across retail. This mission‑critical, strategic role has full responsibility for our retail and specialist channel performance, from revenue delivery to launch excellence and long‑term category leadership.

• Deliver and exceed Retail revenue targets by delivering the go‑to‑market strategy across Grocery & Drug/Pharmacy channels.
• Gain new strategic Retail customers and ensure ESN & More Nutrition are listed in all targeted Grocery & Sports Key Accounts.
• Grow customer business through joint business planning and become the #1 driver of category growth in the UK within the first 2 years of launch.
• Ensure perfect in‑store execution with a relentless focus on the Key Business Drivers:
• # of SKUs listed.
• % Weighted Distribution (VWD).
• Shelf presence & planogram compliance.
• Permanent multi‑siting.
• Temporary display activation.

• Manage and scale our presence in retail, including both existing accounts and new business acquisition.
• Take P&L ownership for your portfolio, ensuring sustainable growth and commercial profitability.
• Lead first‑ and second‑level negotiations: from headquarter agreements to in‑store activation at the regional level.
• Design and execute impactful joint business plans, trade terms, and account‑specific sell‑in strategies.
• Collaborate closely with Marketing, Supply Chain, Finance and Brand teams to deliver seamless execution and growth.

• 4–8 years’ experience in Business Development or Key Account roles within FMCG, sports nutrition, or related B2B retail environments.
• A strong track record with FMCG retailers, including experience in listing acquisition and scaling the business.
• Demonstrated ability to manage multi‑layered negotiations (HQ + regional buyers).
• Pre‑existing relationships with key FMCG players are a strong plus.
• Experience in scaling up brands in the sports nutrition sector is a valuable advantage.
• Commercially strategic, analytically sharp, and delivery‑obsessed.
• Language skills: English C2.
• Comfortable with frequent travel within the UK (up to 50%) and visits at the Headquarters in Hamburg 1x/quarter.

• A strategic commercial role with direct influence on our success in the UK.
• High ownership from day one, with visibility and autonomy to make real impact.
• A dynamic, fast‑paced environment backed by one of the world’s leading sports nutrition groups.

• Flexible working hours and remote work options.
• Attractive employee discounts.
• Subsidy for the Classpass Membership.
• Workation.
• 28 days vacation/year.

• Associate

• Temporary

• Sales and Business Development

• Wellness and Fitness Services

We look forward to your application! Regardless of gender, age, background, or identity – what matters to us is who you are and what you bring to the table. Join our team and grow with us!