Customer Care Manager jobs in United Kingdom

Posted Tuesday 9 December 2025 at 01:00

Be part of the team bringing Holiday Home ownership to life!

At Parkdean Resorts, we’re not just selling holiday homes - we’re passionate about ensuring our owners can holiday like they mean it, whenever they want. As a Holiday Homes Sales Advisor, you’ll be at the heart of making those dreams come true. You’ll welcome potential owners with a smile, show them everything our parks have to offer, and guide them toward finding their perfect holiday home. It’s more than just sales - it’s about creating experiences that leave a lasting impression.

From generating leads and hosting park tours to supporting new owners after they move in, you’ll be with them every step of the way. If you love meeting people, building relationships, and are super resilient, this could be the perfect role for you.

To be successful in this role, you must be prepared to work during peak times, including Saturdays, Sundays, and holidays.

Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the chance to work with the UK's largest holiday park organisation, we can offer:

• Great earning potential with a life-changing commission structure.
• The chance to develop your skills and boost your career across our 65 parks – we’ve got your back when it comes to training at our Holiday Home Sales Academy!
• Enjoy the chance to win amazing rewards, including luxury trips abroad and exclusive UK getaways, as part of our spot incentive programmes!
• A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
• A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
• Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you.
• You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.

We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.

• Engage with potential buyers through walk-ins, referrals, and social media to find people who’d love a holiday home.
• Follow up and respond quickly to every enquiry - turning interest into excitement and excitement into sales.
• Deliver the full experience by checking everything’s ready for handover and be there to support buyers even after the sale.
• Be their holiday home expert. Show them around the park, answer questions, address concerns, and walk them through finance options.
• Stay on top of your game. Review your sales numbers, identify what’s working (and what’s not), and always aim to exceed your targets.

At Parkdean Resorts we don’t leave unforgettable moments to chance.

We pitch in, we have fun, and we grow, inspiring each other to make great things happen every, single, day. We’re Parkdean people, and we do everything we can to ensure our guests and owners can make amazing memories!

Parkdean Resorts is committed to Safeguarding and promoting the welfare of children and vulnerable adults. Background checks including DBS (or equivalent) will be carried out if appropriate.

We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact Stephanie at stephanie.wood@parkdean-resorts.com.