Account Manager

Sykes Cottages; Pwllheli; On-site; GBP 21,000 - 25,000; Full time

Job summary

A leading holiday letting agency in North Wales is seeking a proactive Account Manager. You will be the first contact for property owners, ensuring they benefit from their holiday homes while providing guests with a seamless experience. The role requires customer relations experience, strong communication skills, and IT literacy. Benefits include an annual bonus, generous holiday allowance, and commitment to diversity. Join us in creating memorable holidays in Wales!

Benefits

Annual bonus – up to 10% of salary

33 days holiday (including bank holidays)

Birthday off

Two paid volunteering days each year

Enhanced maternity & paternity leave

Generous discounts on stays for you, family & friends

Employee savings scheme

24/7 mental health support

Training & development opportunities

Long service awards

Responsibilities

• Be the primary contact for owners, offering guidance and support.
• Respond to guest and owner queries quickly and efficiently.
• Keep accurate records of all communications.
• Work with owners to improve property performance and compliance.
• Collaborate with teams across Property Services, Quality & Revenue Management.
• Handle feedback to help improve guest satisfaction.

Skills

Customer service or customer relations experience

Strong communication and organisation skills

Confidence working independently and as part of a team

IT literacy, especially MS Office

Ability to problem-solve under pressure

Job description

🌞Join the Team Making Holidays Shine in North Wales!🌞

• Salary: Up to £25,000 per annum.
• Work Hours: Full-time, 9am until 5:30pm (37.5 hours).
• Days of Work: 5 days per week, working every other Saturday.
• Location: Office-based at our welcoming Pwllheli, Gwynedd office

About the Role

We’re looking for a proactive and people-focused Account Manager to join our busy team. You’ll be the first point of contact for property owners, helping them get the most from their holiday homes while ensuring holidaymakers have a seamless, memorable experience.

What You’ll Do:

• Be the primary contact for owners, offering guidance and support
• Respond to guest and owner queries quickly and efficiently
• Keep accurate records of all communications
• Work with owners to improve property performance and compliance
• Collaborate with teams across Property Services, Quality & Revenue Management
• Handle feedback to help improve guest satisfaction

What You’ll Bring:

• ✅ Customer service or customer relations experience
• ✅ Strong communication and organisation skills
• ✅ Confidence working independently and as part of a team
• ✅ IT literacy, especially MS Office
• ✅ Ability to problem-solve under pressure

⭐ Bonus points

if you have travel or hospitality experience, knowledge of the local area and previous phone and face-to-face customer service experience.

Who Are Menai Holiday Cottages?

‘Menai Hols’ as it's affectionately known by those who work here, was established over 35 years ago and is now North Wales’s leading local holiday letting agency. From humble beginnings as a small family-run company to being one of the leading holiday letting agencies in North Wales, our success relies upon standing by our founding principles. Working closely with property owners and customers, who remain at the heart of our business. We are part of Sykes Holiday Cottages. This means our owners get both the support and marketing of a local and national holiday let agency.

Why You’ll Love Working With Us

• 🎉 Annual bonus – up to 10% of salary
• 🌴 33 days holiday (including bank hols) + extra days with long service
• 🎂 Your birthday off, just because!
• 💙 Two paid volunteering days each year
• 🏆 Proud to be a BCorp – committed to people & planet
• 👶 Enhanced Maternity & Paternity leave (24 weeks maternity, 3 weeks paternity at 100% pay)
• 🏡 Generous discounts on stays for you, family & friends
• 💷 Employee savings scheme
• 🧠 24/7 mental health support + health cash plan
• 📈 Loads of training & development opportunities
• ⭐ Long service awards

We’re passionate about diversity, inclusion and welcoming people from all backgrounds. Need adjustments during the recruitment process? Just let us know, we’ll be happy to help.

👉 Apply now and help us create amazing holidays in Wales!