Strategic Healthcare Client Success Manager (NHS)

DXC; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology firm in the UK is seeking a Customer Success Manager to enhance client relationships and drive service excellence within the NHS. This role involves developing strategic account plans, managing large-scale accounts, and collaborating across teams to ensure outstanding client outcomes. The ideal candidate enjoys problem-solving and has excellent communication skills. The company offers competitive salary, comprehensive benefits, and a focus on career growth.

Benefits

Competitive salary

Pension and private medical cover

Recognition and incentives

Ongoing professional development

Qualifications

• Experience in client-facing, account management, or leadership roles.
• Proven track record managing large-scale accounts.
• Must be eligible for security clearance.

Responsibilities

• Build and maintain executive-level relationships with clients.
• Oversee service delivery and issue resolution.
• Lead renewals, upsell and account expansion opportunities.
• Manage forecasting and budgets.
• Develop strategic account plans and lead reviews.
• Monitor account health and implement retention strategies.
• Collaborate with functional teams for seamless client experience.
• Support onboarding of new services to clients.

Skills

Client relationship management

Commercial acumen

Excellent communication

Operational excellence

Cross-functional leadership

Analytical ability

Salesforce proficiency

Education

Bachelor's degree or equivalent professional experience

Tools

Salesforce

PSA

Data dashboards

Job description

A leading technology firm in the UK is seeking a Customer Success Manager to enhance client relationships and drive service excellence within the NHS. This role involves developing strategic account plans, managing large-scale accounts, and collaborating across teams to ensure outstanding client outcomes. The ideal candidate enjoys problem-solving and has excellent communication skills. The company offers competitive salary, comprehensive benefits, and a focus on career growth.