Account Manager - Holiday Lets (North Wales)

Sykes Cottages; Pwllheli; On-site; GBP 21,000 - 25,000; Full time

Job summary

A leading holiday letting agency in North Wales is seeking a proactive Account Manager. You will be the first contact for property owners, ensuring they benefit from their holiday homes while providing guests with a seamless experience. The role requires customer relations experience, strong communication skills, and IT literacy. Benefits include an annual bonus, generous holiday allowance, and commitment to diversity. Join us in creating memorable holidays in Wales!

Benefits

Annual bonus – up to 10% of salary

33 days holiday (including bank holidays)

Birthday off

Two paid volunteering days each year

Enhanced maternity & paternity leave

Generous discounts on stays for you, family & friends

Employee savings scheme

24/7 mental health support

Training & development opportunities

Long service awards

Responsibilities

• Be the primary contact for owners, offering guidance and support.
• Respond to guest and owner queries quickly and efficiently.
• Keep accurate records of all communications.
• Work with owners to improve property performance and compliance.
• Collaborate with teams across Property Services, Quality & Revenue Management.
• Handle feedback to help improve guest satisfaction.

Skills

Customer service or customer relations experience

Strong communication and organisation skills

Confidence working independently and as part of a team

IT literacy, especially MS Office

Ability to problem-solve under pressure

Job description

A leading holiday letting agency in North Wales is seeking a proactive Account Manager. You will be the first contact for property owners, ensuring they benefit from their holiday homes while providing guests with a seamless experience. The role requires customer relations experience, strong communication skills, and IT literacy. Benefits include an annual bonus, generous holiday allowance, and commitment to diversity. Join us in creating memorable holidays in Wales!