Customer Care Assistant jobs in United Kingdom

The ION Markets Sales and Account management team is a global group of experienced Sales, Account Management, pre-sales, and Sales Operations professionals who collaborate closely with all areas of the organization, in a team-selling environment.

Sales and Account managers are responsible for:

• Retention of our customer base, building trusted relationships that drive customer success, enable upsell opportunities, and cultivate satisfied clients to develop long term collaboration
• Expand allocated account portfolio through cross selling into existing clients or onboard new logo to the organization

Main responsibility is to achieve the annual allocated budget and to act as a primary point of contact on all account matters for a portfolio of ION Markets customers. These will primarily be a combination of banks and financial institutions.

For each of your customers, Sales and Account managers are responsible for gaining a full knowledge of customer business drivers, budget cycle, operations and their current use of ION products to gain the maximum possible value from their investment.

In addition, Sales and Account managers should actively understand prospect client needs and identify the best solution to address the client needs.

Finally, the Sales and Account managers act as the final point of escalation and overlook the overall customer relationship with existing customers.

• Building and maintaining strong working relationships with customers and prospects in the region
• Understanding each customer’s business drivers, budget, operations and current needs requirements
• Developing and executing account plans and new sales campaigns/activities with a goal of achieving the annual sales target
• Driving revenue growth through execution of ION’s go-to-market strategies, with a focus on opportunities for up-selling and cross-selling
• Generating commercial proposals and presentations
• Promoting ION value added solutions to bring further value to customers from their relationship with ION
• Working regularly with ION customer support, professional services, commercial, legal, invoicing, and senior management teams to ensure high quality service delivery across all engagements
• Representing the company at industry conferences and events
• Understanding key industry topics and trends, to support customer discussions

• Minimum 3-5 years of experience in trading with first-hand experience at either financial institutes or technology companies.
• Excellent analytical, interpersonal, and communication (verbal and written) skills
• Excellent attention to detail with a focus on accuracy and quality
• Excellent customer relationship and interpersonal skills
• Excellent personal drive, motivation and persistence to reach out to prospect/clients
• Consultative, creative, problem-solving approach
• Experience in initiating, developing and nurturing relationships
• Passion for excellence, passion for high quality materials and professionalism
• An enthusiasm for taking responsibility
• Ability to work with minimal supervision
• Ability to communicate effectively at different stakeholder levels
• Ability to multi-task and adapt to a rapidly changing environment
• Fluent in English both spoken and written
• Willingness and ability to travel as required to support business objectives

• Proven track record of selling into existing and/or new customer base and high retention/success rate
• Practical experience within an account management customer facing role
• Solution selling experience to existing customer base
• Experience with trading and trade operations

We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.

Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk.

Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure.

ION is a rapidly expanding and dynamic group with 13,000 employees and offices in more than 40 cities around the globe. Our ever-expanding global footprint, cutting edge products, and over 40,000 customers worldwide provide an unparalleled career experience for those who share our vision.

ION is committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our business.

ION adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor.

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