Customer Care Assistant jobs in United Kingdom

The Maylands Building, Maylands Avenue, Hemel Hempstead, Hertfordshire, HP2 7TG United Kingdom

Account Development Manager North London, Hertfordshire and Essex Permanent

Territory: North London, Hertfordshire and Essex

Founded in 2004 by two Doctors, Guy Braverman and Allen Hanouka, GAMA Healthcare helps prevent infections and saves lives through providing innovative solutions and exceptional aftersales support to customers. Our flagship disinfectant wipes and hand gels, Clinell, are a no. 1 brand in the NHS.

Our Acute Sales team are dedicated to providing best-in-class service to the NHS. We’re currently looking for an Account Development Manager whose primary focus is deliver quality customer service and achieve sales targets within region for our consumable’s product categories.

Reporting to the Regional Business Manager, this role will take an active role in creating account business plans, stakeholder mapping, account segmentation and more.

If you’re a commercially astute sales manager looking to join a fast-paced, passionate organisation, apply now!

• Take ownership of the territory, supporting current customer needs, as well as scoping and building relationships with new customers, driving sales growth
• Collaborate with colleagues across Marketing, Clinical, Demand Planning, Customer Service and more to develop considered account plans
• Work closely with the regional team to refer cross-selling opportunities
• Develop SOPs (standard operating procedures) and case studies to implement infection prevention protocols
• In collaboration with clinical colleagues, support product trials and provide high-quality training/demonstrations
• Regularly review progress against regional plans to identify opportunities for improvement and course-correction
• Act as a champion for the voice of the customers, and provide insight into innovation opportunities
• Maintain up-to-date records of planned and completed customer interactions in our CRM (Salesforce)
• Represent GAMA Healthcare to customers at NHS Trust level, local study days and national conferences (this may include the very occasional weekend)
• Live GAMA’s values: be passionate; win together; care; be curious and innovative; have fun!

• Key account management experience within the medical device / healthcare sector
• Can demonstrate the ability to build strong relationships and network with customers.
• Experience working with in the NHS
• CRM - used the system and see the value in their role
• Current driving license
• Experience of dealing and managing Procurement
• Business planning- can analysis data to make strategic plan

• Excellent product training developed in-house
• Competitive salary, annual sales performance related bonus, and pension scheme
• Commitment to your personal and professional development
• Opportunity to buy/sell annual leave
• A choice of different gyms at a discounted rate
• Private Medical Insurance cover for you
• Health Cashback plan for vouchers toward opticians, physio, dental etc

At GAMA Healthcare we’re motivated by purpose, not just the potential of our brands. We’re an innovative company led by two inspiring entrepreneur doctors. The pace is fast and, when needed, we can shift direction quickly. This means we frequently operate in a very ambiguous environment, but we pull together to get things done. It is this agility that helps us stay at the cutting edge of infection prevention.

We’re proud of our people and our culture, and you’ll always have the support and encouragement needed to be successful.

Come join us on our journey!

GAMA promotes equality of opportunity for all as part of our inclusive culture.

Note: This role is subject to a Standard DBS. As you’ll be going into NHS Trusts, you are also required to obtain an annual MIA membership provided by GAMA. For this, you’ll need to provide evidence of vaccination for: Seasonal flu, TB, Tetanus, Polio, MMR, and Hep B.

Location North London, Hertfordshire and Essex