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Job summary
A local automotive service provider in Swindon is seeking a Front of House candidate to manage customer interactions and ensure satisfaction throughout the repair process. The role involves teamwork, excellent customer service, and strong organisational skills. A salary of circa £30k plus bonuses is offered in a relaxed, friendly environment.
Benefits
Qualifications
- Ability to work as part of a team to ensure smooth operations.
- Proven organisational skills are essential.
- Experience in the automotive trade or customer service preferred.
Responsibilities
- Manage the initial contact to aftercare for customers.
- Provide excellent customer service during the repair process.
- Co-ordinate allocation of courtesy cars.
Skills
Tools
Salary: Salary circa £30k plus incentive/bonus
Hours: Full time - Mon-Fri 8am-5pm & No weekends
- Salary circa £30k plus incentive/bonus
- Full time - Mon-Fri 8am-5pm
- No weekends
- Relaxed & Friendly environment
- Private Health Insurance
- Company Pension
The role:
- Front of house working on reception and will be responsible from initial contact to estimate, repair, handover and aftercare.
- Provide excellent customer service and managing the repair process from start to finish.
- Provide regular progress reports on repair work, via telephone, email, and our management system.
- Duties include answering the phone, preparing job cards/files, and liaising with all departments, customers and work providers to ensure excellent customer satisfaction.
- Co-ordinate allocation of courtesy cars and drivers.
- Updating our management system.
- Take payments & facilitate the handover process.
Key requirements for this role:
- Be able to work as a team, as you will be working closely with the all departments to ensure a smooth operation
- Provide excellent customer service
- Excellent communication skills
- Proven organisational skills are a MUST
- Strong IT Skills (experience using Autoflow system is a benefit)
- Experience in the Automotive trade or Customer Service
If you feel like this position is for you.....
Please send your C.V to David.McCarthy@smartcaruk.com
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.