Customer Service Associate

Modern Living Solutions; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in property management is seeking a team-oriented individual for managing a property in London. Responsibilities include ensuring resident satisfaction, performing administrative tasks, and supporting marketing initiatives. The ideal candidate should have robust customer service skills and be proficient with Microsoft Office, equipped to handle various tasks autonomously while working collaboratively with team members.

Qualifications

• Proficient in Microsoft Office applications and systems.
• Knowledge of UK Health and Safety legislation.
• Significant experience in a customer-facing role.

Responsibilities

• Provides day-to-day management of the property and community.
• Delivers exceptional customer service and supports community events.
• Handles administrative tasks and marketing activities.

Skills

Customer service skills

Relationship-building

Organizational skills

Numerical skills

English fluency

Cultural awareness

Education

Good general education level

Tools

Microsoft Office

Databases

Job description

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $320 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $79 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

Works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance, and tenancy administration. Promotes and maintains an excellent resident experience to achieve occupancy and retention goals.

KEY ROLE RESPONSIBILITIES

• Supports and respects team members to deliver exceptional resident living.
• Creates a positive, memorable experience for residents.
• Delivers comprehensive customer service, including front of house service, anticipating and exceeding resident expectations.
• Responds to customer queries and complaints, taking appropriate action per Greystar’s procedures.
• Supports community events and activities.
• Builds and maintains relationships with university clients.
• Gathers local knowledge on travel, entertainment, and amenities relevant to residents.
• Completes administrative tasks like logging maintenance requests, filing, notices, and database updates.
• Participates in marketing activities, such as open days and leafleting, to promote the property.
• Handles sales and leasing activities, including viewings, follow-ups, and conversions.
• Assists with summer community preparations, including move-in and move-out processes.
• Ensures health and safety compliance according to company policies.
• Participates in an on-call roster for out-of-hours emergency support.
• Follows rent collection procedures to chase outstanding arrears.
• Promotes tenancy extensions and additional revenue streams like vending.
• Raises purchase orders and processes tenant refunds promptly.
• Maximizes utility efficiency.

KEY RELATIONSHIPS

• Onsite team members.

ABOUT YOU

KNOWLEDGE & QUALIFICATIONS

• Good general education level.
• Proficient in Microsoft Office (Word, Excel, Outlook) and other systems like databases or booking systems (training provided).
• Knowledge of UK Health and Safety legislation.

EXPERIENCE & SKILLS

Essential

• Excellent customer service skills with significant experience in a customer-facing role.
• Strong relationship-building and influencing skills.
• Ability to work autonomously and make decisions when needed.
• Fluent in English (verbal and written).
• Excellent organizational skills, able to multitask and prioritize.
• Numerical skills for activity management.
• Culturally aware, adaptable in communication and negotiation.
• Flexible and adaptable to change.
• Enthusiastic about delivering exceptional stakeholder experiences and continuous self-improvement.