Customer Care Call Center Representative

Preston Automotive Group; Preston; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading motor vehicle manufacturing company is seeking a Customer Care Call Center Representative to join its growing team in Preston. The role involves making and receiving calls to assist customers with service appointments and inquiries. Candidates should have a pleasant phone manner and a willingness to learn. Full-time hours include shifts with evenings and Saturdays. The company offers comprehensive training, career advancement opportunities, and benefits such as medical and 401K matching.

Benefits

Comprehensive training program

Advancement opportunities

Medical, dental, vision coverage

401K with employer match

Employee discounts

Qualifications

• Pleasant and engaging phone manner; able to communicate positively.
• Experience in call center, collections, or customer service preferred.
• Positive attitude and willingness to learn.

Responsibilities

• Make outbound calls and receive inbound calls to schedule appointments.
• Direct customers to the appropriate dealership for various services.

Skills

Professional phone manner

Customer service experience

Team player

PC and internet skills

Willingness to learn

Job description

Customer Care Call Center Representative

Join Preston Automotive Group as a Customer Care Call Center Representative.

Job Description

Preston Automotive Group is expanding its high-volume Customer Care Call Center. If you enjoy helping people and being on the phone, we're looking for career-oriented Customer Care Center Representatives who will provide excellent communication with our customers.

Responsibilities and Duties

As a Customer Care Center Representative, you will make outbound calls and receive inbound calls from current, previous, and prospective customers to schedule service appointments. You will also direct customers to the appropriate dealership for sales, service, parts, and finance. Automotive experience is helpful but not required. Paid training and ongoing support are provided.

Qualifications and Skills

• Pleasant, engaging, and professional phone manner – must be able to “smile” on the phone.
• Call center/collections/customer service and/or marketing experience preferred.
• Team player with a positive attitude!
• Strong PC and internet skills.
• No outbound phone call reluctance.
• Willing to learn continuously and be driven to achieve daily goals.

Full-time hours; must be able to work rotating shifts, including evenings and alternating Saturdays.

Benefits

• Comprehensive training program
• Advancement opportunities
• Supportive team environment
• Company benefits including medical, dental, vision coverage; 401K with employer match, employee discounts, and more!

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Motor Vehicle Manufacturing

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