Client Partner

DELIVEROO; London; Hybrid; GBP 40,000 - 65,000; Full time

Job summary

A fast-growing online food delivery service seeks an experienced Account Manager based in London. This hybrid role involves managing relationships with key restaurant partners, ensuring mutual growth and delivering commercial objectives. Candidates should possess strong negotiation and account management skills, along with a proven track record in driving revenue growth. The role offers opportunities for personal development, a competitive salary, and extensive employee benefits including healthcare, gym membership, and generous leave policies.

Benefits

Free Deliveroo Plus

25 days annual leave

On-site gym

Funded healthcare

Learning and development opportunities

Qualifications

• High level of commercial skills with demonstrated experience in account-facing roles.
• Proven business performance record with revenue growth.
• Ability to define and implement B2B-focused plans.

Responsibilities

• Manage a portfolio of strategic partners and implement growth plans.
• Deliver best-in-class account management and mutual goals.
• Negotiate and renew contracts with restaurant partners.

Skills

Negotiation skills

Account management

Commercial awareness

Job description

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The Company

At Deliveroo, it is our mission to build the definitive online food company. In order to do that, we’re building a company where everyone can belong, grow and build a definitive career.

The Team

The UK & Ireland National Accounts team is responsible for the relationships with the largest and most strategic restaurant and retail partners in the UK & Ireland; ensuring that they continue to grow and perform well on the Deliveroo marketplace.

The Role

You will report into the Commercial Director, responsible for managing a portfolio of our largest and most strategic relationships. You will manage a small team of Account Managers to help develop joint plans with your partners, implementing them to create long term, mutual growth. This is a hybrid role, based at our London HQ with work from home options.

What you'll be doing

Implement the jointly agreed growth plans for your portfolio of Restaurant partners

Ensure we deliver best in class account management to our partners that helps drive mutual goals

Deliver Deliveroo's annual objectives for your partner portfolio by tracking plan implementation, controlling expenditure and identifying "in-flight" interventions to course-correct where under-performing

Establish multi-functional relationships with partners to be the preferred delivery operator

Lead the contract negotiation and renewal process with your restaurant partners to agree terms that unlocks mutual value

Support Deliveroo's business leaders in setting the longer-term commercial strategy and partner value proposition for the relevant Restaurant segments

Requirements

Requiring a high level of commercial skills, you will demonstrate excellence in selling, negotiation and account management, combined with the passion and drive to shape the culture of an inclusive, sustainable and successful team.

A proven business performance record – must demonstrate experience with revenue growth in account-facing roles and consistent performance.

The ability to define and implement a B2B partner-focused plan, developing creative solutions to complex problems. Bringing clarity to your team to ensure focus is on those actions that have maximum positive impact.

Well-developed negotiation skills and the ability to flex your style to all levels and situations

An experienced account leader with a forward thinking mindset. Experience managing a complex partner (mandatory) or portfolio of partners (preferred) including high-value commercial negotiations

An inclusive team player who can get the best from a multi-functional team

Why Deliveroo?

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable.

We give people the opportunity to buy what they want, as they want it, when and where they want it.

Workplace & Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.

A competitive and comprehensive compensation and benefits package

1

Compensation

• We aim to pay every employee competitively for the role they are performing in their respective location
• Depending on role and location, some employees may be eligible for an annual cash bonus, sign-on bonus or relocation support
• Up to 5% matched pension contributions

2

Equity

• Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success

3

Food

• Free Deliveroo Plus: free delivery and access to special offers
• Team lunches from the best local restaurants

4

Time away

• 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo
• One day of paid leave per year to volunteer with a registered charity

5

• Funded single cover healthcare on our core plan, with the option to add family members at own cost
• On-site gym (HQ), discounted external gym membership
• Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass
• Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments
• Life assurance

6

Work Life

• Maternity, paternity and maternity and shared parental leave, eligible from day one of employment
• Excellent kit to enable working from home and a parent-friendly working culture
• Access to free mortgage advice
• Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel
• Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content
• Regular Employee Resource Group (ERG) led social events – examples include dinners, dance lessons and in-office yoga sessions