Customer Care Advisor jobs in United Kingdom

At Purple Dot, our vision for ecommerce is simple: Everything that gets made, gets sold.

For decades, brands have waited for stock to arrive at the warehouse before selling online. The result? Nearly 1 in 4 products produced is never sold — leading to major losses and massive waste. We believe it’s time for a radical shift in how ecommerce operates.

Purple Dot is pioneering the pre-commerce movement : helping brands sell earlier — before inventory arrives — to increase sell-through, reduce waste, and drive profitability. Whether stock is 1 day or 1 year away, our platform enables smarter, faster sales that reduce risk and unlock new growth.

We’re trusted by leading brands including Mattel, McLaren, New Era, Limited Run Games , and Oh Polly , and we process millions in pre-orders every month. Backed by top investors like OpenOcean, Connect, Unusual , and Moxxie Ventures , we’re a 22-person team based in NYC, Charlotte, and London — led by second-time founders with a track record of acquisition.

As an Inside Sales Executive at Purple Dot, you’ll play a key role in engaging and converting high-value inbound leads from some of the world’s most exciting ecommerce brands.

You’ll guide brands through the full sales cycle — from first conversation to signed deal — ensuring every interaction feels consultative, clear, and high-impact. Working closely with the BDR team and Head of Sales, you’ll turn inbound interest into meaningful partnerships that drive the pre-commerce movement forward.

• Own and convert inbound leads , moving qualified opportunities through the full sales cycle
• Partner closely with Head of Sales and BDR teams to prioriti s e and act on high-intent opportunities
• Conduct thoughtful discovery conversations to understand brand goals, timelines, and tech setups
• Guide prospects through demos, proposals, and solution design, highlighting ROI and operational impact
• Drive velocity and accuracy : maintain high standards on qualification, follow-up, and forecast hygiene
• Collaborate with Product, Brand Activation and Customer Success teams to ensure a smooth handover and customer experience
• Stay current on industry trends, competitors, and ecommerce innovation to position Purple Dot as the leader in pre-commerce

• 3–5 years of experience in closing sales within a similar SaaS or ecommerce technology role
• Proven track record managing complex sales cycles and closing $50K–$500K ARR deals
• Strong understanding of the ecommerce or retail tech landscape
• Excellent communication and relationship-building skills — both written and verbal
• Analytical mindset with attention to detail and curiosity to dig deeper
• Collaborative spirit with a proactive, self-starting attitude
• Adaptable and eager to learn in a fast-paced, high-growth startup
• A genuine curiosity about Purple Dot's mission and a desire to drive positive change in the industry
• Always for Action: Move forward swiftly; urgency for customers and the journey
• Pride in Execution: Deliver with high quality, efficiency, and pride
• Focus as a Superpower: Prioritize tasks effectively; cut through noise
• Diversity Raises the Bar: Embrace diverse thinking and experiences
• The Experience is Fun: Enjoy the journey and maintain a sense of humor
• Join Purple Dot and help reshape the future of retail.
• If you’re excited about solving real problems for real brands — and want to work on something that makes a meaningful impact — we’d love to meet you.
• Include your resume/CV , LinkedIn profile , and “ Inside Sales Executive ” in the subject line.