Customer Service Advisor – £23,608.44/year + £2,045 Bonus | Remote

School Result; Birmingham; Hybrid; GBP 24,000; Full time

Job summary

A leading insurance provider is seeking a full-time Customer Service Advisor to join its Sales and Service team. This remote role based in Birmingham is ideal for those passionate about delivering excellent customer service in a fast-paced environment. Key responsibilities include handling calls, providing solutions, and maintaining accurate records. Qualifications include GCSEs in Maths and English and experience in a contact centre.

Benefits

Competitive annual leave

Auto-enrolled pension

Private medical cover

Free roadside assistance

Comprehensive training and career development support

Responsibilities

• Handle inbound and outbound calls with professionalism and empathy.
• Provide solutions and advice on policy upgrades.
• Conduct medical screenings when required.
• Maintain accurate policy records and notes.
• Ensure timely follow-up and customer communication.

Skills

Strong organisational skills

Calm and empathetic under pressure

Experience in remote or contact centre environments

Education

GCSEs or equivalent in Maths and English (Grades A–C)

Job description

Overview

Allianz Partners is hiring a full-time Customer Service Advisor to join its Sales and Service team. This remote role is ideal for individuals who are passionate about delivering excellent customer service and thrive in a fast-paced, supportive environment.

• Location: Remote / Hybrid (Birmingham-based)
• Salary: £23,608.44 per annum
• Contract Type: Full-Time
• Start Date: 17 November
• Hours: 35 hours/week
• Shift Pattern:
  • Monday to Saturday: 8:00am–8:00pm
  • Sunday: 9:00am–5:00pm
  • Includes 1 in 5 weekends and bank holidays

Responsibilities

• Handle inbound and outbound calls with professionalism and empathy
• Provide solutions and advice on policy upgrades
• Conduct medical screenings when required
• Maintain accurate policy records and notes
• Ensure timely follow-up and customer communication

Candidate Profile

• GCSEs or equivalent in Maths and English (Grades A–C)
• Strong organisational skills and attention to detail
• Calm and empathetic under pressure
• Comfortable working varied shifts and from home
• Experience in remote or contact centre environments
• Competitive annual leave
• Auto-enrolled pension (4% employee & employer contribution, enhanced after 1 year)
• Private medical cover
• Discounts on Allianz products and services
• Retail and lifestyle vouchers
• Free roadside assistance after 6 months
• Interest-free season ticket loan (post-probation)
• Annual flu vaccination and eye care vouchers
• 24/7 Employee Assistance Programme (EAP)
• CSR initiatives and volunteer opportunities
• Comprehensive training and career development support