Bilingual Customer Service Representative (497 State Street, Rochester)

Cdrnys; Rochester; On-site; Full time

Job summary

A disability-led organization in Rochester is seeking a Bilingual Customer Service Representative/Receptionist to manage the front desk, greet visitors, and handle administrative tasks. Ideal candidates will have strong bilingual communication skills and a background in customer service. This role offers a chance to work in a welcoming environment that values diversity and inclusivity.

Qualifications

• Requires one year customer service and call center experience.
• Proficient in both written and oral language skills.

Responsibilities

• Manage the front desk and greet visitors.
• Answering phone calls and administrative tasks.
• Ensure reception area is clean and organized.
• Provide assistance to visitors and clients.

Skills

Bilingual in English and Spanish

Friendly and helpful service

Professional phone handling

Confidentiality maintenance

Analytical and problem-solving skills

Integrity in work

Ability to work independently

Education

High School Diploma or GED

Job description

Overview

Employment Type: Full-Time

Summary: The Bilingual Customer Service Representative/ Receptionist will be responsible for managing the front desk, greeting visitors, answering phone calls, and handling administrative tasks to ensure smooth office operations and a welcoming environment for guests, clients, and staff members.

About the Organization

The Center for Disability Rights is a Disability-led organization where a majority of the board members, management staff, and staff are themselves people with disabilities. This critical difference sets the organization apart from other organizations that were established to serve and support people with disabilities but are not governed, managed and staff by people with disabilities themselves.

Duties

• Greeting and welcoming guests i.e., consumers, CDPAS attendants, and the public and directing them to the appropriate staff members.
• Answering incoming telephone calls, taking messages, transferring calls as needed and writing electronic tickets to appropriate staff members.
• Performing tasks like scheduling appointments, managing mail, and preparing meeting rooms.
• Answering inquiries and providing assistance to visitors and clients.
• Ensuring that the reception area is clean, organized, and welcoming.
• Copying, faxing, filing, and other administrative duties as needed.
• Processing voicemails for the Pooled Trust members by using Web Office (internal software program) and calling the members back.
• Supporting activities ensuring workplace safety.
• Maintaining the highest level of confidentiality which contributes to an inclusive, accessible, and equitable work environment.

Skills

• Proficient in written and oral language skills, bilingual in English and Spanish.
• Ability to provide friendly and helpful service to visitors and clients.
• Ability to answer and transfer calls professionally.
• Ability to maintain confidentiality as per the nature of work.
• Strong analytical and problem-solving skills.
• Ability to act with integrity, professionalism, and confidentiality.
• Ability to work independently with minimum supervision.

Qualifications

• High School Diploma or General Education Degree (GED).
• One (01) year customer service and call center experience required.

Minimum Education: High School Diploma or GED

Minimum Experience: 1-2 years

Contact Email: [e-mail]

Contact Phone: [phone]

The Center for Disability Rights strives to be a participant controlled, cross disability organization that is reflective of the community it serves. CDR values diversity and does not discriminate on the basis of age, color, cultural or ethnic group membership, disability status, educational level, family status, gender, income, national origin, race, religion, or sexual orientation. People with disabilities are encouraged to apply. CDR will make reasonable accommodations for qualified individuals with disabilities.