Cost jobs in United Kingdom
Customer Assistant Clothing & Home Marks & Spencer
Zip Hustle
Discover more opportunities than anywhere else. Find more jobs now
Connect with headhunters to apply for similar jobsCustomer Assistant Clothing & Home Marks & Spencer
Job summary
A prominent retail company in Greater London is seeking customer service professionals to deliver exceptional shopping experiences. Responsibilities include engaging with customers, maintaining high presentation standards, and achieving sales targets. Applicants should have solid customer service skills, be familiar with digital tools, and demonstrate adaptability to change. The position offers flexible working hours and opportunities for skills development within a supportive team environment.
Qualifications
- Able to serve customers brilliantly both on the shop floor and at service points.
- Skilled in maintaining presentation standards and keeping the store tidy.
- Must know daily sales targets and promotional strategies.
Responsibilities
- Deliver exceptional customer shopping experiences.
- Engage with customers to understand their needs.
- Complete daily tasks efficiently and according to SOPs.
Skills
2 x 8 Hour Vacancies
Working Hours:
- Monday 17:00- 21:00
- Wednesday 17:00 – 21:00
To deliver a great shopping experience for their customers, putting customers before task every time
Champion new ways of working within stores through an open mindset and positive attitude
Complete tasks and processes that deliver ‘best in town’ standards
Serve and sell across all channels brilliantly well
Bethe voice of our customer to help us continually improve
- Serve our customers efficiently and brilliantly well – on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Good level of digital capability and use of digital tools and applications
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles
- Customers
- Colleagues
- Store Leadership
BIG
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.