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Empathetic Customer Experience Specialist – Debt Solutions
Job summary
A leading financial services company in Greater London is looking for a Customer Experience Specialist to provide exceptional customer service in debt resolution. The ideal candidate will thrive in a fast-paced environment, leveraging strong communication and problem-solving skills to assist customers in resolving overdue accounts. Experience in a multi-communication contact centre is essential, along with a proven ability to handle multiple customer interactions simultaneously. The salary ranges from £25,000 to £30,000 per year.
Qualifications
- Experience in a multi-communication contact centre.
- Proven ability to manage multiple customer interactions simultaneously.
- Reliability and adaptability to meet dynamic business needs.
Responsibilities
- Negotiate and interact effectively with customers via email, SMS and live chat.
- Handle inbound customer communications focusing on account resolution.
- Create and commit to repayment plans that suit customers' circumstances.
- Ensure compliance with all relevant laws and regulations.
- Achieve and exceed key performance metrics.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.