Retail Betting Customer Experience Specialist

William Hill PLC; Stafford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading betting company in the UK is seeking a Customer Service Representative. This role is essential for providing a welcoming experience, assisting customers with their betting needs, and promoting responsible gambling practices. You will enjoy flexible working hours and numerous benefits, including an annual pay review and bonus scheme, training opportunities, and discounts across various retailers. If you're passionate about customer service and want to grow your career, this position offers a great starting point.

Benefits

28 days holiday annually (pro rata)

Paid birthday day off

Subsidised travel for London roles

Pension plan with matching contributions

Training and development opportunities

Discounts in high street shops and cinemas

Qualifications

• Passion for delivering great customer service.
• Strong interpersonal and empathy skills.
• Ability to engage with customers from all walks of life.

Responsibilities

• Welcoming customers with a friendly face.
• Processing bets and assisting with customer queries.
• Helping customers with betting terminals.
• Building relationships with customers and providing excellent service.
• Championing safer gambling at all times.

Skills

Customer service

Interpersonal skills

Empathy

Job description

A leading betting company in the UK is seeking a Customer Service Representative. This role is essential for providing a welcoming experience, assisting customers with their betting needs, and promoting responsible gambling practices. You will enjoy flexible working hours and numerous benefits, including an annual pay review and bonus scheme, training opportunities, and discounts across various retailers. If you're passionate about customer service and want to grow your career, this position offers a great starting point.