Energy Customer Experience Specialist

NRL; Leicester; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

A leading energy distribution firm seeks a Customer Experience Advisor in Leicester. You will be the first point of contact for customers, managing inquiries through various channels and ensuring excellent service. Ideal candidates possess strong communication skills, resilience, and a customer-focused mindset. The role offers a competitive salary, hybrid working patterns, and opportunities for career development. An ASAP start is intended by 5th January 2026.

Benefits

Competitive salary

Career development opportunities

Hybrid working pattern

Bonus potential

Responsibilities

• Communicate clearly with customers via phone, email, and web chat.
• Take ownership of queries and work with internal teams to resolve issues.
• Investigate problems and ensure successful outcomes.
• Handle a variety of customer queries, including deliveries and pricing.
• Negotiate with customers when necessary.

Skills

Strong communication

Problem-solving

Time management

Resilience

Customer-focused mindset

Job description

A leading energy distribution firm seeks a Customer Experience Advisor in Leicester. You will be the first point of contact for customers, managing inquiries through various channels and ensuring excellent service. Ideal candidates possess strong communication skills, resilience, and a customer-focused mindset. The role offers a competitive salary, hybrid working patterns, and opportunities for career development. An ASAP start is intended by 5th January 2026.