Empathetic Customer Experience Specialist – Debt Solutions

AnaVation LLC; Greater London; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading financial services company in Greater London is looking for a Customer Experience Specialist to provide exceptional customer service in debt resolution. The ideal candidate will thrive in a fast-paced environment, leveraging strong communication and problem-solving skills to assist customers in resolving overdue accounts. Experience in a multi-communication contact centre is essential, along with a proven ability to handle multiple customer interactions simultaneously. The salary ranges from £25,000 to £30,000 per year.

Qualifications

• Experience in a multi-communication contact centre.
• Proven ability to manage multiple customer interactions simultaneously.
• Reliability and adaptability to meet dynamic business needs.

Responsibilities

• Negotiate and interact effectively with customers via email, SMS and live chat.
• Handle inbound customer communications focusing on account resolution.
• Create and commit to repayment plans that suit customers' circumstances.
• Ensure compliance with all relevant laws and regulations.
• Achieve and exceed key performance metrics.

Skills

Exceptional written communication skills

Strong self-motivation

Problem-solving skills

Critical-thinking skills

Multitasking across digital channels

Tools

Web-based tools for customer interaction

Job description

A leading financial services company in Greater London is looking for a Customer Experience Specialist to provide exceptional customer service in debt resolution. The ideal candidate will thrive in a fast-paced environment, leveraging strong communication and problem-solving skills to assist customers in resolving overdue accounts. Experience in a multi-communication contact centre is essential, along with a proven ability to handle multiple customer interactions simultaneously. The salary ranges from £25,000 to £30,000 per year.