Automotive Customer Experience Specialist - Hybrid

Percepta, Llc; Daventry; Hybrid; GBP 27,000; Full time

Job summary

A global customer service provider seeks a Customer Experience Specialist in Daventry, UK. This role requires handling customer inquiries for a renowned automotive brand. Candidates should have customer service backgrounds, confidence, and strong communication skills. You will provide support through various channels—calls, emails, and chats. The position offers a hybrid work style, comprehensive training, and competitive benefits, fostering a supportive environment for professional growth.

Benefits

22–27 days annual leave

Life Assurance at 4× salary

Contributory pension scheme

Private Medical Insurance

Travel insurance

Employee Assistance Program

Supportive working environment

Qualifications

• Background in customer service or contact centre is required.
• Interest in the automotive industry is a plus.
• Must be confident, professional, and calm under pressure.

Responsibilities

• Support customers of a globally recognized automotive brand.
• Handle inbound/outbound calls, emails, and chats.
• Deliver outstanding customer experiences with empathy.

Skills

Customer Service background

Attention to detail

Professional demeanor

Listening and conflict resolution

MS Office proficiency

Job description

A global customer service provider seeks a Customer Experience Specialist in Daventry, UK. This role requires handling customer inquiries for a renowned automotive brand. Candidates should have customer service backgrounds, confidence, and strong communication skills. You will provide support through various channels—calls, emails, and chats. The position offers a hybrid work style, comprehensive training, and competitive benefits, fostering a supportive environment for professional growth.