Customer Experience Specialist

In Cork; Milton Keynes; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading service provider in Milton Keynes is looking for a Customer Experience Specialist. This role involves ensuring exceptional customer service by analyzing data, managing client reports, and liaising with internal teams for process improvements. Ideal candidates will have experience in customer service, excellent communication skills, and high proficiency in Microsoft Office. This full-time position offers a salary of up to £30,000 along with excellent benefits including healthcare and life assurance.

Benefits

Paid parking

Annual bonus

Healthcare

Life assurance

Qualifications

• Experience in a customer-service based role.
• Ability to interact confidently with clients in written and verbal communications.
• Excellent knowledge of Microsoft Office products (Excel, Word, PowerPoint).

Responsibilities

• Provide reports to clients and investigate data.
• Ensure SLA and KPI obligations are met and exceeded.
• Manage escalations regarding services provided.

Skills

Customer service experience

Data analysis

Microsoft Office proficiency

Job description

Customer Experience Specialist

Job type: Permanent – Office based in Milton Keynes.
Salary: Up to £30,000 plus excellent benefits.

Do you have experience working within the IT industry or a desire to work within it? Are you passionate about delivering exceptional customer service? IT industry experience isn’t essential if you are great with people, can build excellent rapport, are proactive and commercially astute – this could be the role for you.

You will provide reports to clients, so you need to be good with data/reporting. You will investigate and question data, regularly check in with clients to see if there are any problems you can solve for them, and liaise with internal teams across the entire company to identify improvements to their processes.

We’re looking for someone focused on client engagement with an eye for detail. This is not an ‘analyst’ role but will involve reviewing data and spotting when something doesn’t look right.

Key duties include:

• Ensuring SLA and KPI obligations are being met and exceeded, escalating where this is not the case.
• Questioning and investigating information provided by internal teams, not taking data at face value.
• Managing escalations for all customers and internal teams regarding the services provided.
• Creating and updating Operation Service Manuals for clients.
• Ensuring quality standards in ticketing and reporting by internal teams.
• Identifying process and service improvement opportunities.
• Providing support to internal teams for communication with affected customers during major incidents, planned works, and service updates.
• Preparing internal and client‑facing reports relating to service and presenting them to senior management.
• Providing internal reports on client satisfaction.

What we’re looking for:

• Experience in a customer‑service based role.
• A desire to work in the IT/Cloud industry.
• Ability to interact confidently with clients, written and verbal.
• Must have a can‑do attitude and passion for service excellence.
• Calm and collected approach to high‑pressure situations.
• Excellent knowledge of Microsoft Office products (Excel, Word, PowerPoint).
• Highly organised and methodical approach.

Package – Up to £30,000 basic salary, plus excellent benefits such as paid parking, annual bonus, healthcare, life assurance and more.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Customer Service Advisor / Collections Advisor (Hybrid – Milton Keynes)

MUST HAVE FCA / Financial Services Experience
Salary: Competitive + Amazing Yearly Bonus + Annual Salary Review
Hours: Monday – Friday, 8:30 am – 5:30 pm (1 in 4 Saturdays, 9 am – 1 pm)

An exciting opportunity arises for a Collections Advisor to join a high‑growth, forward‑thinking financial services organisation based in Milton Keynes. The dynamic business focuses on empathy, innovation and compliance, seeking someone who can handle challenging conversations and turn them into positive outcomes for both customers and the business.

Your role will be responsible for supporting customers across multiple communication channels including phone, SMS, email and online chat. You will help customers resolve outstanding balances in a professional, compliant and customer‑focused manner.

Key Responsibilities

• Making outbound and receiving inbound calls to discuss and resolve overdue payments.
• Communicating with customers via SMS, email and webchat.
• Offering practical, FCA‑compliant solutions to customers in financial difficulty.
• Making informed decisions that balance customer needs and business objectives.
• Maintaining high standards of service, professionalism and compliance.
• Ensuring full adherence to internal procedures and FCA regulatory requirements.
• Supporting wider business teams when required.

The Ideal Candidate

• Previous experience in Collections, Credit Control or Financial Services customer support.
• Strong understanding of FCA regulations and Treating Customers Fairly (TCF).
• Confident handling of sensitive or difficult conversations with empathy and resilience.
• Excellent verbal and written communication skills.
• Strong IT skills, including proficiency in Microsoft Office.
• Ability to prioritise workload, work well under pressure and maintain attention to detail.
• A proactive, positive attitude with a willingness to go above and beyond.

What’s on Offer

• Competitive base salary.
• Amazing annual bonus scheme.
• Guaranteed annual salary review.
• Clear career progression opportunities.
• Hybrid working model.
• Comprehensive benefits package including private healthcare and discounted gym memberships.
• Ongoing training and development.
• A collaborative culture that values innovation and continuous improvement.

All applicants will be subject to basic criminal record and credit checks in line with UK government pre‑employment screening standards.

Service Specialists (E‑commerce)

Dedicated and empathetic Remote Customer Service Specialists will join a rapidly expanding e‑commerce company. The role involves providing exceptional service and building strong customer relationships from the convenience of home.

Responsibilities

• Respond to customer inquiries via email, chat and phone in a timely, professional manner.
• Provide accurate information about products, services and company policies.
• Troubleshoot and resolve customer issues, complaints and requests efficiently.
• Process orders, returns and exchanges according to company guidelines.
• Escalate complex issues to the appropriate departments.
• Maintain detailed records of customer interactions and transactions.
• Gather customer feedback to identify areas for service improvement.
• Contribute to building customer loyalty and fostering a positive brand perception.
• Adhere to all company standards for quality assurance and customer service performance.
• Assist with updating customer service knowledge base articles and FAQs.

Qualifications

• Proven experience in a customer service or support role.
• Excellent written and verbal communication skills.
• Strong active listening and problem‑solving abilities.
• Proficiency in using customer service software and CRM systems.
• Ability to remain calm and professional under pressure.
• Strong organisational skills and attention to detail.
• Ability to work independently and manage workload effectively in a remote setting.
• A genuine passion for helping customers and providing exceptional service.
• Reliable internet connection and suitable home working environment.
• Right to work remotely within the UK.

This role offers flexible working hours, making it ideal for individuals seeking part‑time work or supplementary income.

Senior Customer Success Specialist (Hybrid – Milton Keynes)

This hybrid role offers a balanced approach to customer success, combining remote flexibility with essential in‑office collaboration.

Key Responsibilities

• Manage a portfolio of key customer accounts, ensuring high levels of satisfaction and retention.
• Develop and execute customer onboarding plans.
• Provide proactive technical support and address customer inquiries efficiently.
• Identify and pursue opportunities for account growth (upselling and cross‑selling).
• Conduct regular business reviews with clients to ensure they achieve their goals.
• Act as a liaison between customers and internal teams (product, sales, support).
• Gather customer feedback and provide insights to improve products and services.
• Manage customer escalations and resolve complex issues.
• Contribute to the development of customer success playbooks and resources.
• Track customer health metrics and implement strategies to improve them.

Qualifications

• Proven experience in Customer Success, Account Management or similar client‑facing role.
• Excellent communication, interpersonal and presentation skills.
• Strong understanding of customer relationship management principles.
• Experience with CRM software (e.g., Salesforce, HubSpot).
• Ability to manage multiple priorities and deliver results in a fast‑paced environment.
• Problem‑solving and conflict‑resolution skills.
• Bachelor's degree in Business, Communications or related field, or equivalent experience.

Customer Support Specialist (Fully Remote – Cloud‑based Solutions)

Primary point of contact for clients, providing exceptional technical assistance and problem‑solving for software applications via phone, email and chat.

Responsibilities

• Respond promptly and professionally to customer inquiries regarding software functionality, technical issues, and account management.
• Diagnose and resolve software‑related problems for diverse users.
• Provide clear, concise, step‑by‑step guidance via phone, email and live chat.
• Document all customer interactions, issues and resolutions accurately in the CRM system.
• Collaborate with engineering and product teams to report bugs and suggest product improvements.
• Develop and maintain knowledge base articles and FAQs.
• Assist with user onboarding and provide training on product features.
• Identify trends in customer issues and proactively suggest solutions.
• Contribute to team goals and objectives, aiming for high customer satisfaction.
• Manage multiple support requests simultaneously while maintaining accuracy and detail.

Qualifications

• Proven experience in a customer support or technical helpdesk role, preferably with SaaS products.
• Excellent written and verbal communication skills.
• Strong problem‑solving and analytical abilities.
• Proficiency with CRM software (e.g., Zendesk, Salesforce Service Cloud) and ticketing systems.
• Ability to work independently and manage time effectively in a remote environment.
• A patient, empathetic, customer‑centric attitude.
• Familiarity with common web technologies and software applications.
• High school diploma or equivalent; further education or certifications in IT or related fields are a plus.
• Ability to adapt quickly to new software and technologies.

This is an excellent opportunity to build a career in customer support within a dynamic tech company, working remotely from anywhere in the UK. We offer a supportive team environment, continuous learning opportunities and competitive compensation.