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Hybrid Customer & Claims Specialist
Job summary
A leading automotive service provider is looking for a Customer Service Representative in Tunbridge Wells. You'll manage inbound calls, resolve customer queries, and handle vehicle damage claims. This role requires strong problem-solving skills, the ability to maintain composure in high-pressure situations, and a commitment to exceptional customer service. With 25 days of annual leave, free breakdown membership, and a supportive team environment, this position offers a fantastic opportunity for growth and development.
Benefits
Qualifications
- Ability to make logical decisions quickly and efficiently.
- Curiosity and inquisitiveness for learning new information.
- Proactive approach with pride in ownership of work.
- Ability to maintain composure under pressure.
Responsibilities
- Take inbound customer calls and resolve queries.
- Handle customer vehicle damage claims effectively.
- Use detailed scripts to gather necessary information.
- Maintain knowledge of products and services.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.