Insurance Administrator (Part-Time)

Kernow Vet Group; East Midlands; On-site; GBP 60,000 - 80,000; Part time

Job summary

A veterinary practice in the East Midlands is seeking a Client Care Advisor to join its Insurance Department. This role involves processing insurance claims for small animals, requiring attention to detail and a proactive approach. The successful candidate will work within a supportive team, ensuring smooth client experiences. The position offers 30 hours of work per week and numerous employee benefits, including additional annual leave for birthdays and opportunities for personal development.

Benefits

6.6 weeks annual leave

Birthday holiday

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Pawsome Benefits

Discounted staff pet care

Qualifications

• A willing and can-do approach to workload.
• Previous experience in managing insurance claims is welcomed.
• Similar fast-paced administrative or customer-focused background is a good fit.

Responsibilities

• Process direct claim insurance requests for small animals.
• Liaise with insurance companies, clients, and vet practices.
• Ensure claims are processed promptly and accurately.

Skills

Attention to detail

Customer service

Administrative skills

Job description

This is an exciting opportunity to work within our Insurance Department at Pride Veterinary Centre!

We are looking for applicants with a willing and “can do” approach to their workload, who strive in busy environments.

The role is varied and involves:

• Processing direct claim Insurance requests for both first opinion and multidiscipline referral cases for small animals
• Processing insurance claims after treatment
• Monitoring claims through to settlement of the claim and liaising with multiple insurance companies, clients and other vet practices.

Attention to detail is a vital requirement for this role, making sure claims are processed promptly and accurately. Applicants with previous experience of managing insurance claims would be welcomed but those with a similar fast paced administrative and/or customer focused background could be a good fit. Full on the job training will be provided with continued support throughout employment.

About the rota

The working hours will be 30 hours per week, Monday – Friday between the office opening hours of 8am and 5pm.

Want to know more about us?

Pride Veterinary Centre is a multi-disciplinary veterinary referral centre that is the central small animal hospital for the Scarsdale Veterinary group, as well as offering referral services for other veterinary practices across the midlands and beyond. The practice offers specialist services in Anaesthesia, Diagnostic Imaging, Medicine, Surgery, Neurology, Oncology, Ophthalmology, Cardiology, Exotics and Dermatology. The hospital offers 24/7 veterinary care supported by our on-site ‘vets at night’ team and has a wide range of state-of-the‑art equipment. We work closely with the University of Nottingham with students rotating through our referral services. Scarsdale Vets is part of the largest veterinary group in Europe, IVC Evidensia and is a key site within the groups UK activities.

Come and join our fantastic team!Our outstanding Client Care Team are an integral part of the Pride Veterinary Centre they work seamlessly to give their clients a smooth journey whilst their pets are being cared for.

You will be working amongst a team of highly skilled Client Care Advisors, that are trained to an excellent standard to provide clients and their pets with the best possible experience when attending our hospital.

Client Care Advisors in the hospital are an important part of the practice and are there to ensure pets and their people are directed promptly to the expertise needed. Being a team player is essential, allowing you to create a noticeable impact.

In addition to a competitive salary, you will benefit from:

• 6.6Weeks annual leaveFTE
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family‑friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non‑accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Discounted staff pet care

Pride Veterinary Referral Centre - Derby