Technical Manager

Consortium of Lesbian, Gay, Bisexual and Transgender Voluntary and Community Organisations Limited; Cardiff; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance provider in Cardiff is seeking a Technical Manager to oversee complex commercial claims in their Business Claims team. The ideal candidate will have proven expertise in bodily injury claims and risk management. The role includes supporting supplier relationships and using data to drive performance improvements. The company offers competitive benefits, including up to £3,600 in free shares annually, 33 days of holiday, and a strong people-first culture.

Benefits

Up to £3,600 in free shares annually

33 days holiday increasing to 38 days

Options to buy or sell additional leave

Qualifications

• Proven expertise in handling bodily injury claims exceeding £1m.
• Experience managing liability claims including EL/PL and road traffic incidents.
• Strong knowledge of insurance principles and regulatory requirements.

Responsibilities

• Oversee high-value bodily injury claims handling.
• Support supplier relationship and procurement activities.
• Use data to identify performance improvement opportunities.

Skills

Bodily injury claims handling

Liability claims management

Exceptional analytical skills

Outstanding organizational skills

Excellent communication skills

Education

Professional qualifications such as ACII, FCII, or CILA equivalent

Job description

Technical Manager role in Admiral Business Claims team

Responsibilities include overseeing complex commercial insurance claims and supporting supplier relationships

Essential qualifications include expertise in bodily injury claims and risk management

Job offers up to £3,600 in free shares annually and a people-first culture

33 days holiday increasing to 38 days, plus options to buy or sell additional leave

Admiral Business sit within the Admiral Group, and are the experts in business insurance, offering SME insurance for tradespeople, professionals, and couriers. They build products and services that put their customers’ first, combining agility with reliability to deliver innovative products and superior customer experience to the under-served SME market across the UK.

We’re looking for a Technical Manager to join our Admiral Business Claims team. This is a key role requiring deep technical expertise and experience in managing complex commercial insurance claims.

Responsibilities

• Overseeing the claims handling of our highest value bodily injury claims, including:
  • Providing support and direction to our supply chain
  • Developing & maintaining our relationship with EUI’s Claims Department, ensuring Admiral Business benefits from EUI’s market‑leading capabilities
  • Claim reviewing & auditing support
• Supporting our supplier relationship management & procurement activities, where specific expertise or advice is required.
• Travel, including supplier & broker visits will be required.
• Using MI & data to assess performance, identify opportunities for improvement and/or issues that require intervention.
• Seek ways to improve innovation in processes, reduce costs, manage and reduce risk and stimulate performance improvement.
• Designing solutions that develop great customer outcomes whilst contributing to efficient loss ratio results.
• Direct, hands‑on claims & complaint handling, where required.
• Provide referral advice and action plans to claims handlers, following up to ensure all relevant points are complete.
• Maintain market awareness of the commercial claims market and associated categories.
• Contribute to the cultivation of technical expertise within the department by taking part in training, coaching and other development activities for members of the Admiral Business Claims department.

Requirements

• Proven expertise in one or more of the specialist areas outlined below.
  • Handling bodily injury claims, including cases valued in excess of £1m
  • Managing liability claims, including EL/PL and road traffic incidents
  • Experience with litigation processes
  • Resolving complex indemnity queries
  • Supply chain management, particularly for complex and high‑value claims
• In-depth knowledge of insurance principles, risk management, and claims handling.
• Strong understanding of regulatory and legislative requirements.
• Exceptional analytical skills with the ability to interpret complex data and drive decisions.
• Experience in training and coaching, supporting team development and technical growth.
• Professional qualifications such as ACII, FCII, CILA equivalent, or relevant legal credentials.
• Outstanding organisational and time management skills, able to prioritise effectively.
• Excellent written and verbal communication skills, with attention to detail.
• Highly detail‑oriented and committed to accuracy.
• Proficient in risk assessment and mitigation strategies.
• Strong literacy and numeracy skills to support data‑driven decision‑making.

Admiral: Where You Can

We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people‑first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.

We’re proud of our people‑first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.

Our fantastic benefits make sure our colleagues have a great work‑life balance; You can view some of our other key benefits here .