Domestic Major Loss Adjuster

Aviva Direct Ireland Limited; United Kingdom; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance company in the UK is seeking a Major & Complex Domestic Loss Adjuster to manage high-value property claims from start to finish. The ideal candidate will have experience with claims of £100,000 or more and relevant qualifications like Cert CII or CILA. The role offers competitive salary and benefits including a company car, pension contributions, and flexible working arrangements. Join a committed team focused on customer care and inclusivity.

Benefits

Competitive salary and benefits

Company car

Performance-based bonus

Generous pension contributions

Discounts on products

Qualifications

• Experience handling claims of £100,000 or more preferred.
• Proven ability to manage claims end-to-end, focusing on customer satisfaction.
• Familiarity with property reinstatement and building regulations is advantageous.

Responsibilities

• Manage high-value property claims from start to finish.
• Operate from home with necessary travel across the UK.
• Deliver exceptional service within agreed financial authority limits.

Skills

Claims handling expertise

Customer commitment

Insurance principles

Subrogation knowledge

ABI report writing

Education

Cert CII or CILA

Working towards Dip CII

Job description

Major & Complex Domestic Loss Adjuster – Hampshire and Sussex

Role Overview

• Manage high-value property claims from start to finish, ensuring a customer‑centric and cost‑effective approach.


• Operate from home, with travel across the UK as needed—company car provided.


• Work within agreed financial authority limits and deliver exceptional service.

What We’re Looking For

• Claims Expertise: Experience handling claims of £100,000 or more preferred.


• Professional Qualifications: Cert CII or CILA required; working towards Dip CII is a plus but not mandatory.


• Technical Skills: Strong grasp of insurance principles, subrogation, underwriting, and ABI report writing.


• Building Knowledge: Familiarity with property reinstatement, building regulations, and tendering processes is advantageous.


• Customer Commitment: Proven ability to manage claims end‑to‑end, always prioritizing customer satisfaction.

Why Join Aviva?

• Competitive salary and benefits, including a company car and performance‑based bonus.


• Generous pension contributions and holiday allowance, with options to buy or sell days.


• Discounts on Aviva products and other retailers.


• Share schemes and supportive policies for parental and carer’s leave.


• Flexible benefits, including sustainability options.


• Opportunities to volunteer and participate in Aviva Communities.


• Comprehensive wellbeing support and tools.

Aviva is committed to inclusivity and welcomes applicants from all backgrounds. Flexible working arrangements are available, and every disabled applicant meeting the minimum criteria will be interviewed.

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

To find out more about working at Aviva, please visit our website.

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to [e-mail].