Empathetic Claims Support Agent – Doncaster

Steer Automotive Group; Doncaster; On-site; GBP 24,000 - 29,000; Full time

Job summary

A customer service-oriented automotive firm in Doncaster seeks an empathetic individual for a customer support role. You will handle inbound calls, guiding clients through accident claims with professionalism and care. The ideal candidate has strong communication skills, attention to detail, and previous customer service experience. The role offers up to £28,600 per annum and opportunities for personal growth within the company.

Benefits

Competitive salary plus performance related bonus

29 days holiday plus additional days

Pension contributions

Enhanced parental leave

Financial wellbeing app

Flexible working options

Cycle to work scheme

Employee assistance programme

Accredited ongoing training

Opportunities for career progression

Qualifications

• Previous customer service experience preferred.
• Ability to communicate clearly and confidently.
• Remains calm and focused in a fast-paced environment.

Responsibilities

• Handle inbound calls from customers reporting accidents.
• Log claim details accurately and in a timely manner.
• Keep customers informed throughout their claims journey.
• Liaise with insurers and repair teams.
• Manage own workload while contributing to team targets.

Skills

Clear communication

Empathy

Problem-solving

Attention to detail

Organisational ability

Customer service experience

Job description

A customer service-oriented automotive firm in Doncaster seeks an empathetic individual for a customer support role. You will handle inbound calls, guiding clients through accident claims with professionalism and care. The ideal candidate has strong communication skills, attention to detail, and previous customer service experience. The role offers up to £28,600 per annum and opportunities for personal growth within the company.