Hybrid Customer & Claims Specialist

Automobile Association; Tunbridge Wells; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

A leading automotive service provider is looking for a Customer Service Representative in Tunbridge Wells. You'll manage inbound calls, resolve customer queries, and handle vehicle damage claims. This role requires strong problem-solving skills, the ability to maintain composure in high-pressure situations, and a commitment to exceptional customer service. With 25 days of annual leave, free breakdown membership, and a supportive team environment, this position offers a fantastic opportunity for growth and development.

Benefits

25 days annual leave

Free breakdown membership

Employee discount scheme

Discounts on AA products

Employee inclusivity networks

Employee Assistance Programme

Worksave pension scheme with up to 7% employer contribution

Qualifications

• Ability to make logical decisions quickly and efficiently.
• Curiosity and inquisitiveness for learning new information.
• Proactive approach with pride in ownership of work.
• Ability to maintain composure under pressure.

Responsibilities

• Take inbound customer calls and resolve queries.
• Handle customer vehicle damage claims effectively.
• Use detailed scripts to gather necessary information.
• Maintain knowledge of products and services.

Skills

Problem-solving

Curiosity

Proactivity

Resilience

Job description

A leading automotive service provider is looking for a Customer Service Representative in Tunbridge Wells. You'll manage inbound calls, resolve customer queries, and handle vehicle damage claims. This role requires strong problem-solving skills, the ability to maintain composure in high-pressure situations, and a commitment to exceptional customer service. With 25 days of annual leave, free breakdown membership, and a supportive team environment, this position offers a fantastic opportunity for growth and development.