Assistant Customer Service jobs in United Kingdom

Job summary

A dynamic electric vehicle company in the UK is seeking an outstanding account executive to join their Customer Success Team. The ideal candidate has over 2 years of experience in customer-facing roles, focusing on fostering relationships and driving engagement strategies for clients. Passion for sustainability and commercial acumen are key, as you will expand a diverse portfolio and ensure exceptional service. This role is perfect for someone excited to contribute to a greener future through electric vehicle adoption.

Benefits

Qualifications

• 2+ years of relevant customer-facing experience, preferably in B2B2C.
• Results-driven mindset with excellent customer experience.
• Ability to negotiate favorable outcomes for customers and the company.
• Exceptional relationship management skills with stakeholder engagement.

Responsibilities

• Grow and expand a large portfolio of clients driving scheme adoption.
• Consult with clients to shape employee engagement strategies.
• Build relationships with stakeholders acting as a commercial partner.
• Drive retention and long-term account success through proactive strategies.
• Lead impactful engagement initiatives to drive participation.
• Collaborate cross-functionally to ensure customer satisfaction.
• Leverage data and insights to influence client initiatives.