General Manager Hotel jobs in United Kingdom

Hotel Manager – Live in Position

Lead the Future of Hunts Hotel Liverpool

Hunts Hotel Liverpool is a distinguished 4-star property in the heart of Southwest Sydney, set amongst landscaped grounds and renowned for its reputation, consistency and growth. This is a full-time, salaried onsite role requiring strong leadership presence, hands-on operational involvement and a genuine commitment to guest experience and team performance. As the onsite Hotel Manager, you will oversee the day-to-day operations of the hotel, serving as the primary representative of ownership on the property. You will guide and support the reception and housekeeping teams, maintain the overall presentation and compliance of the property, manage financial and administrative responsibilities, and uphold exceptional standards throughout the business. This position is ideal for a hands-on, motivated leader who thrives in an operational environment and takes genuine pride in delivering strong performance and a well-run property.

• Direct the day-to-day running of the hotel, including front office operations, housekeeping coordination and property maintenance
• Manage guest check-ins, departures and ongoing communication as needed
• Maintain exceptional presentation standards across the entire property
• Liaise with and coordinate external contractors and service providers
• Ensure adherence to WHS, fire regulations, pool safety requirements and accommodation compliance standards
• Ensure full compliance with NSW Liquor & Gaming legislation, including RSA obligations and venue licence conditions

• Operate within approved budgets and maintain effective financial controls
• Track occupancy levels, revenue performance, and operational expenses
• Compile and present monthly operational and financial reports
• Support pricing strategies and yield management initiatives
• Proactively identify opportunities to reduce costs and improve revenue

• Lead, mentor and support reception, housekeeping and maintenance teams, including active involvement in front desk duties
• Develop staff rosters to ensure appropriate coverage
• Provide training, performance feedback and day-to-day leadership
• Promote a professional, accountable and positive workplace culture

• Deliver a consistently high-quality guest experience
• Address guest concerns and feedback efficiently and professionally
• Build and maintain strong relationships with guests, owners and key stakeholders
• Encourage repeat visitation and positive online reputation outcomes

• Perform routine inspections of shared areas and facilities
• Oversee preventative maintenance scheduling
• Maintain accurate compliance documentation, incident reporting, and maintenance records

You are:

• An experienced manager within hospitality, accommodation or property operations
• A visible, hands-on leader who is confident and approachable
• Highly organised, dependable and accountable
• Calm and solutions-oriented in high-pressure situations
• Comfortable managing financial reporting and operational administration
• Professional in both presentation and communication

Applicants must have Australian work rights. This position is not suitable for temporary visa holders.

• Demonstrated experience in hospitality, accommodation or property management
• A minimum of 3–4 years industry experience
• Proven leadership and team management capability
• General Manager–level leadership experience to oversee full operational performance
• Strong financial and operational understanding
• Excellent communication and problem-solving skills
• Ability to work autonomously while managing multiple priorities
• Experience with reservation and property management systems

• Current NSW RSA competency card
• Completion of NSW Licensee / Advanced Licensee Training
• Approved Manager status under NSW Liquor & Gaming (or ability to obtain immediately)
• Demonstrate working knowledge of NSW Liquor & Gaming legislation and venue compliance obligations

This is a live-on-site role. Accommodation is provided in a 1 bedroom self-contained apartment.

The successful candidate must reside at the property and remain reasonably available outside standard business hours to manage urgent operational matters and emergencies. The after-hours phone must be answered at all times without exception.

Four generations, countless beers poured, and a legacy built on good old-fashioned hospitality, that\'s the Laundy way. We kicked things off in 1945 with the Sackville Hotel in Rozelle and never looked back. Through grit, heart, and a knack for turning pubs into community icons, we\'ve grown into one of NSW\'s most recognisable hospitality families. Today we have a diverse portfolio of 40+ venues that stretch from your trusty local, to boutique hotels and buzzy beachfront playgrounds. The heart of Laundy beats the same everywhere: Think Watsons Bay Boutique Hotel, the Woolwich Pier, the Marsden Brewhouse, and beyond, where people gather, celebrate, commiserate, and everything in between. From schooners at the local to spritzes by the sea, we\'ve built a reputation for blending tradition with just the right splash of spunk.

• Accountable: Own it. Fix it. Nail it.
• Curious: Ask "why" and "what if" often.
• Collaborative: We win together
• Driven: You hustle with heart without losing your cool

Click Apply Now — if you’re ready to swap ordinary workdays for extraordinary experiences, join a team that’s more like family than colleagues. When you apply, don’t just send your résumé: tell us your story. We want to know what lights you up about creating unforgettable moments.

We\'re all about people: At Laundy Hotel Group, we know great hospitality starts with diverse voices and experiences. We\'re proud to be an Equal Employment Opportunity employer, and we actively encourage applications from people of all backgrounds, identities, cultures, and abilities — including First Nations peoples, people with disability, and those from the LGBTQIA+ community. If you require any adjustments to the recruitment process, our HR team would be happy to have a confidential chat to make sure you\'re comfortable and supported every step of the way. Drop us a line at HR@laundy.com.au

Our Acknowledgement of Country: We recognise the Tharawal people, Traditional Custodians of the land and waters of Liverpool. We pay our respects to Elders past and present and extend that respect to all First Nations peoples.