Travel jobs in United Kingdom

Join our dynamic team and make a real difference! We're looking for motivated individuals to join us in a hybrid role. You'll start with comprehensive onsite training, then transition to home‑based work once you’re confident.

This is a fixed‑term contract for up to 6 months. Potential opportunities for permanent roles may arise, but are not guaranteed.

Location – You must live in South Yorkshire and be able to travel to our Wath‑upon-Dearne, Rotherham, S63 7ER site.

Work‑Life Balance – 37.5 hours per week, Monday to Friday, with shifts between 7:45 am and 7:45 pm.

Rewarding Compensation – Earn £23,874.98 per annum, plus an exciting performance‑related bonus!

Start Date – January 2026.

As a Customer Service Agent, you’ll be the friendly first point of contact for our customers. You will provide professional, empathetic service and the support they need, making a positive impact on every call. All home‑based team members must be able to attend the site when required and must have a private workspace with reliable internet. Full training will be provided.

• Confidently handle telephone queries and provide clear information to both external and internal customers.
• Communicate effectively and build rapport with customers, internal client departments, and management.
• Achieve target call and communication levels, maintaining our high standards.
• Stay informed with company updates and legislative changes through regular briefs and news articles.
• Commit to continuous learning by keeping up to date and completing all requested training.
• Be vigilant and apply safeguarding policies and procedures.
• Strictly adhere to Data Protection, ICT, and Confidentiality Policies.
• Understand and implement escalation processes when necessary.
• Collaborate and support your colleagues as part of a strong team.
• Follow all safety procedures and report any potential hazards or misuse of service to your Team Manager.
• Maintain accurate and timely records of all customer interactions.
• Deliver an exceptional customer experience that is informative, confidential, and helps us achieve our service objectives.

• Proven experience in a customer‑focused environment.
• Confident, courteous communicator with an excellent telephone manner.
• Ability to remain calm and effective under pressure, even when dealing with emotive issues.
• Self‑awareness to prioritize your own and others’ well‑being.
• Excellent written and spoken English.
• Demonstrated ability to build rapport and adapt your communication style to connect with a diverse range of people.
• IT literate, with specific experience using Google packages.
• True team player, ready to support colleagues.
• Exceptional attention to detail.
• Positive working attitude and strong work ethic.

• Experience in a busy, fast‑paced Call Centre environment, providing customer services across multiple channels (telephone, webchat, email, letter, social media).
• Ability to work independently and take initiative.
• Excellent organisational skills to manage workload efficiently.
• Genuine willingness to learn and embrace change.

• Employee assistance through WeCare.
• RAC cover.
• Tailored progression, training, and development opportunities.
• Opportunities to engage in meaningful charity work.
• “Refer A Friend” incentives.
• Company pension scheme with employer contributions.
• G4S Life Assurance Scheme.
• Subsidised healthcare plan.
• Charity work initiatives: Match‑IT and Payroll Giving.
• Confidential counselling services.
• 24/7 health and medical support.
• Exclusive discounts on high street shops and brands.
• Complimentary tea and coffee on site.
• Dedicated morale and well‑being team to support you.

We champion diversity, inclusion, and well‑being. We encourage applications from people of all ages and backgrounds, striving for a workforce that reflects the diverse society we serve.

Please contact our recruitment team at careersatg4s@uk.g4s.com to discuss any access needs, reasonable adjustments or additional support that may be required during the recruitment process.