Customer Service Agent - Hybrid Working Roles

G4S; Rotherham; Hybrid; GBP 24,000; Full time

Job summary

A leading security services company is seeking a Customer Service Agent for a hybrid role in Rotherham, England. The position offers comprehensive training and involves providing exceptional customer service. Candidates should have experience in customer-focused environments and excellent communication skills. This fixed-term position comes with opportunities for bonuses and numerous employee benefits, including training and development programs.

Benefits

Employee assistance through WeCare

Company pension scheme

24/7 health and medical support

Exclusive discounts on high street shops

Well-being support team

Qualifications

• Proven experience in a customer-focused environment.
• Excellent written and spoken English.
• Ability to adapt communication style for diverse individuals.

Responsibilities

• Handle telephone queries and provide information to customers.
• Communicate with customers and client departments effectively.
• Maintain accurate records of customer interactions.

Skills

Customer service experience

Excellent telephone manner

Ability to handle pressure

Strong communication skills

IT literacy

Team player

Attention to detail

Tools

Google packages

Job description

Customer Service Agent – Hybrid Working Roles

Join our dynamic team and make a real difference! We're looking for motivated individuals to join us in a hybrid role. You'll start with comprehensive onsite training, then transition to home‑based work once you’re confident.

This is a fixed‑term contract for up to 6 months. Potential opportunities for permanent roles may arise, but are not guaranteed.

Location – You must live in South Yorkshire and be able to travel to our Wath‑upon-Dearne, Rotherham, S63 7ER site.

Work‑Life Balance – 37.5 hours per week, Monday to Friday, with shifts between 7:45 am and 7:45 pm.

Rewarding Compensation – Earn £23,874.98 per annum, plus an exciting performance‑related bonus!

Start Date – January 2026.

About the Role

As a Customer Service Agent, you’ll be the friendly first point of contact for our customers. You will provide professional, empathetic service and the support they need, making a positive impact on every call. All home‑based team members must be able to attend the site when required and must have a private workspace with reliable internet. Full training will be provided.

What You’ll Be Doing

• Confidently handle telephone queries and provide clear information to both external and internal customers.
• Communicate effectively and build rapport with customers, internal client departments, and management.
• Achieve target call and communication levels, maintaining our high standards.
• Stay informed with company updates and legislative changes through regular briefs and news articles.
• Commit to continuous learning by keeping up to date and completing all requested training.
• Be vigilant and apply safeguarding policies and procedures.
• Strictly adhere to Data Protection, ICT, and Confidentiality Policies.
• Understand and implement escalation processes when necessary.
• Collaborate and support your colleagues as part of a strong team.
• Follow all safety procedures and report any potential hazards or misuse of service to your Team Manager.
• Maintain accurate and timely records of all customer interactions.
• Deliver an exceptional customer experience that is informative, confidential, and helps us achieve our service objectives.

Essential Skills to Bring

• Proven experience in a customer‑focused environment.
• Confident, courteous communicator with an excellent telephone manner.
• Ability to remain calm and effective under pressure, even when dealing with emotive issues.
• Self‑awareness to prioritize your own and others’ well‑being.
• Excellent written and spoken English.
• Demonstrated ability to build rapport and adapt your communication style to connect with a diverse range of people.
• IT literate, with specific experience using Google packages.
• True team player, ready to support colleagues.
• Exceptional attention to detail.
• Positive working attitude and strong work ethic.

Desirable Skills (Bonus)

• Experience in a busy, fast‑paced Call Centre environment, providing customer services across multiple channels (telephone, webchat, email, letter, social media).
• Ability to work independently and take initiative.
• Excellent organisational skills to manage workload efficiently.
• Genuine willingness to learn and embrace change.

Benefits

• Employee assistance through WeCare.
• RAC cover.
• Tailored progression, training, and development opportunities.
• Opportunities to engage in meaningful charity work.
• “Refer A Friend” incentives.
• Company pension scheme with employer contributions.
• G4S Life Assurance Scheme.
• Subsidised healthcare plan.
• Charity work initiatives: Match‑IT and Payroll Giving.
• Confidential counselling services.
• 24/7 health and medical support.
• Exclusive discounts on high street shops and brands.
• Complimentary tea and coffee on site.
• Dedicated morale and well‑being team to support you.

Diversity & Inclusion

We champion diversity, inclusion, and well‑being. We encourage applications from people of all ages and backgrounds, striving for a workforce that reflects the diverse society we serve.

Apply Now

Please contact our recruitment team at [e-mail] to discuss any access needs, reasonable adjustments or additional support that may be required during the recruitment process.