Dispatchers: London Gatwick Airport

Jet2careers; City of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading airline company is seeking Ground Operations team members at London Gatwick Airport. The role involves facilitating aircraft turnaround, assisting customers at check-in, and ensuring safety and service quality. Ideal candidates will have prior experience in Ground Operations, strong teamwork skills, and the ability to obtain a UK Driving Licence. This position offers a permanent contract with competitive pay and employee benefits.

Benefits

Discretionary profit share bonus scheme

30 or 37.5 hour per week permanent contract

34 days holiday entitlement

Colleague discounts on Jet2holidays

Access to Mental Health First Aiders

Retail discounts on various services

Qualifications

• Previous experience within a Ground Operations environment.
• Understanding of the technical aspects of the aircraft turnaround process.
• Ability to hold a full UK Driving Licence and pass a Medical.

Responsibilities

• Facilitate aircraft turnaround, working with involved teams.
• Perform pre-flight check requirements and prepare loading documentation.
• Welcome customers at check-in and manage queues efficiently.
• Assist during boarding and support customers upon their return.
• Deliver effective and friendly service that promotes brand values.

Skills

Experience in Ground Operations

Understanding of aircraft turnaround

Teamwork skills

Organizational skills

Positive and conscientious approach

Job description

Salary: £18.11 per hour plus unsociable shift allowance

Contract Type: Permanent

We have a fantastic opportunity to join our Dispatch team at our 14th UK base, London Gatwick Airport!

As a member of our Ground Operations Team at London Gatwick Airport, our Dispatch colleagues play an essential role in ensuring the safe and efficient turnaround of our aircraft to meet our on time performance and safety standards, as well as customer facing duties by assisting our customers with the check‑in and onboarding processes, managing queues and welcoming customers as they arrive at the airport

What will you do in the role?

• Facilitate our aircraft turnaround, working with all teams involved in the turnaround, including Ground Operations colleagues, third‑party providers and our Flight Deck and Cabin Crew Teams
• Perform pre‑flight check requirements, preparing accurate loading documentation including trim calculations and loading instructions
• Work to legal regulations and company requirements; operating all equipment in a safe manner and maintain a clear and safe working environment for you and your colleagues
• Welcome customers as they arrive for check‑in, offering assistance and support at both self‑service kiosks and manned check‑in desks, while also managing queues efficiently
• Assist on departure with the boarding of our flights and support our customers when they arrive back from their holiday
• Ensure the delivery of an effective and friendly service that meets the needs of our customers and promotes our brand values

This is a rostered role that requires shift working, so flexibility is required. Working patterns are usually 4 shifts in a row, followed by 2 rest days, but patterns may vary to meet operational needs. Extra rest days may be added during the season.

What are the key skills/experience you'll already have?

• The successful candidate will have previous experience within a Ground Operations environment, and will possess an understanding of the technical aspects of the aircraft turnaround process
• You will ideally have previous dispatch or turnaround supervisory experience
• With a positive and conscientious approach, you will have strong teamwork skills
• You will also have the ability to organise and prioritise effectively to ensure the safety of our customers, yourself and your team
• For all our airside roles you must hold a full UK Driving Licence and the ability to pass a Medical, administered by the airport

What Can We Offer You?

• Hourly rate of £18.11 per hour plus an additional £4.53 per hour for unsociable hours (hours worked between 11:00pm – 04:59am)
• 30 or 37.5 hour per week permanent contract
• Discretionary profit share bonus scheme
• 34 days holiday entitlement per annum (pro rata for part time hours)
• Refer a Friend scheme (£250 for successful referrals) & pension scheme
• Colleague discounts on Jet2holidays and Jet2.com holidays and flights
• Access to Mental Health First Aiders
• Many retail discounts on travel and leisure, health and wellbeing, eating out, shopping and lifestyle

Help us to send our all‑important customers on holiday with Jet2.com and Jet2holidays!!