Service Manager jobs in United Kingdom

Join to apply for the One Stop - Shift Leader role at One Stop Stores Ltd. We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will be working in a fast paced retail environment where no day is the same. You will take ownership of store activities by running duty shifts, co-ordinating a team to deliver a clean and full store that exceeds customer expectations. As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback. You will have a great understanding of how your store is performing and be the specialist in delivering practical actions for its improvement by taking a hands on approach. With your guidance, your store will always remain a safe place to work and shop.

• Coordinate the team to deliver the easiest shopping trip in the community
• Opening/closing the store and completing duty cover, making sure all decisions are right for customers, colleagues, and everyone’s safety
• Being the go-to person for colleagues in the absence of the Store Manager for day-to-day operational queries
• Support the Store Manager to co-ordinate seasonal, community and charity events, creating a great inclusive atmosphere
• Make sure the store is always clean, tidy, and well presented
• Prioritise the replenishment of products that matter to our customers
• Ensure point of sale and shelf edge labels reflect what good looks like
• Take immediate action for any overcharges and prevent any reoccurrence
• Proactively manage queues in store to deliver a great shopping trip for our customers
• Coordinate colleagues, ensuring they deliver daily priorities and have their breaks at the right time to fit around trade patterns
• Be knowledgeable about the store, coordinating others to deliver practical actions to improve
• Follow company health and safety routines and ensure colleagues do the same
• Deliver clear communication to the team and keep colleagues well informed
• Look for ways to simplify operations and share ideas with the Store Manager
• Always put the customer first and consider their needs in all actions
• Resolve customer queries promptly, leaving them satisfied
• Adjust the service provided to meet individual customer needs
• Recognise and celebrate colleagues who give great service
• Identify and remove obstacles to delivering great service
• Resolve colleague queries in the absence of the Store Manager, or escalate as appropriate
• Ensure the store is staffed appropriately, arranging cover for short-term absences/sickness
• Act as a recognised Keyholder for the store and attend alarm call outs as needed
• Monitor and action internal communications, keeping colleagues informed
• Coordinate colleagues to meet customer needs and store operations, feeding back issues to the Store Manager
• Balance time between service and replenishment areas
• Support the Store Manager in managing absence, conducting return-to-work interviews for CSA Colleagues and reporting absence triggers as per policy
• Build relationships with the Area Manager and People Partner; escalate issues timely and benefit from coaching opportunities
• If the store has a Post Office Local, duties will include day-to-day Post Office operations and you may be required to pass a Post Office financial and criminal conviction background check

• Communication Skills
• Customer Focus
• Problem-Solving
• Teamwork
• Attention to Detail
• Adaptability
• Technical Skills
• Time Management

One Stop is committed to making everyday life easier for our customers. With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. We’re passionate about creating a welcoming environment for both our customers and our colleagues and we’re always looking for enthusiastic individuals to join our growing team.

We know life looks different for everyone. We welcome chats about flexible working and will discuss how we can support you during the application process.

To explore the full list of colleague benefits, please click here and scroll to the bottom of our Careers Page. *As a proud subsidiary of the Tesco Group, One Stop operates as an independent business; benefits may differ from Tesco.*

We support local charities and groups, partnering with national organisations. We’ve raised millions for good causes and donated meals through our partnerships with FareShare and Olio, helping to reduce food waste and support those in need.

We’re an inclusive workplace that celebrates diverse backgrounds. We offer reasonable adjustments throughout the recruitment process and provide six colleague networks to help everyone thrive.

One Stop reserves the right to withdraw the vacancy before the closing date if a suitable candidate is found earlier. Submit your application promptly.