One Stop - Shift Leader

One Stop Stores Ltd; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A retail subsidiary of a major supermarket group is looking for a Shift Leader to manage store operations and enhance the customer shopping experience. The ideal candidate should have strong leadership skills, be adaptable to various situations, and ensure a safe and inclusive environment for both customers and colleagues. A commitment to operational excellence and customer satisfaction is essential.

Benefits

Flexible working options

Comprehensive colleague benefits

Inclusive workplace environment

Qualifications

• Strong leadership skills to coordinate team activities.
• Ability to provide exceptional customer service.
• Understanding of retail operations and safety protocols.

Responsibilities

• Coordinate team to ensure an excellent shopping experience.
• Manage store operational duties effectively.
• Handle customer queries and ensure satisfaction.
• Oversee health and safety routines within the store.

Job description

Overview

We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will be working in a fast paced retail environment where no day is the same. You will take ownership of store activities by running duty shifts, coordinating a team to deliver a clean and full store that exceeds customer expectations. As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service through on the job coaching and feedback. You will have a great understanding of how your store is performing and be the specialist in delivering practical actions for its improvement by taking a hands on approach. With your guidance, your store will always remain a safe place to work and shop.

Responsibilities

• Coordinate the team to deliver the easiest shopping trip in the community
• Open/close the store and completing duty cover, making sure all decisions are right for customers, colleagues, and everyone’s safety
• Be the go-to person for colleagues in the absence of the Store Manager for day-to-day operational queries
• Support the Store Manager to co-ordinate seasonal, community and charity events, creating a great inclusive atmosphere
• Ensure the store is always clean, tidy, and well presented
• Prioritise the replenishment of products that matter to our customers
• Ensure point of sale and shelf edge labels reflect what good looks like
• Take immediate action for any overcharges and prevent any reoccurrence
• Proactively manage queues in store to deliver a great shopping trip for our customers
• Coordinate colleagues to deliver daily priorities and manage breaks in line with trade patterns
• Be knowledgeable about the store, coordinating others to deliver practical actions to make improvements
• Follow company health and safety routines and ensure colleagues do the same
• Deliver effective communication to the team and keep colleagues informed
• Look for ways to simplify operations and share ideas with the Store Manager
• Always prioritise the customer and adapt service to meet their needs
• Resolve customer queries and leave customers with a positive experience
• Recognise and celebrate colleagues delivering great service
• Identify and remove obstacles to delivering great service
• Resolve colleague queries in the Store Manager’s absence or escalate as appropriate
• Ensure the store is staffed appropriately and arrange cover for short-term absences
• Act as a recognised Keyholder and attend alarm call outs to ensure safety and security
• Monitor internal communications and ensure timely action and informing colleagues
• Coordinate teams to meet customer and store needs, feeding back issues to the Store Manager
• Balance time between service and replenishment areas
• Support the Store Manager in managing absence, conduct return-to-work interviews, and report absence in line with One Stop policy
• Develop relationships with Area Manager & People Partner; seek timely coaching opportunities
• If the store has a Post Office Local, perform day-to-day Post Office operations and pass required background checks

What’s in it for you

One Stop is committed to making everyday life easier for our customers. With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. We’re passionate about creating a welcoming environment for both our customers and our colleagues and we’re always looking for enthusiastic individuals to join our growing team!

Flexible Working

We know life looks a little different for each of us. That’s why at One Stop, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

One Stop Benefits

At One Stop, we value our colleagues just as much as our customers — and that’s reflected in the wide range of benefits we offer. To explore the full list of colleague benefits, please click here and scroll to the bottom of our Careers Page.

*As a proud subsidiary of the Tesco Group, One Stop operates as an independent business. This means that while we share the same values, the benefits we offer may differ from those available at Tesco.*

Diversity & Inclusion at One Stop

At One Stop, everyone is welcome. We’re proud to be an inclusive workplace that celebrates the unique backgrounds, perspectives, and experiences of our colleagues. Everyone is treated fairly and with respect. Diversity and inclusion are at the heart of our values. We offer reasonable adjustments throughout the recruitment process to ensure every candidate has a fair opportunity to succeed.

Our six colleague networks are Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women. For more information about our networks, please refer to the Careers Page.