Tesco Shift Leader - Days - Dundee Murray Gate Express

Tesco Plc; Dundee; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A major retail company in Dundee is seeking a Shift Leader to run store operations and ensure exceptional customer service. You will lead a team, coach colleagues, and manage shifts within a dynamic retail environment. Ideal candidates will possess strong communication skills and a commitment to customer relations. This is a full-time position offering competitive pay and flexible hours.

Benefits

Holiday entitlement

Flexible working options

Colleague discounts

Wellbeing resources

Life cover

Pension with employer contributions

Qualifications

• Must be 18 years or older to apply.
• Ability to build positive, inclusive relationships with colleagues.
• Strong decision-making skills in the absence of a manager.

Responsibilities

• Lead a team in a fast-paced retail environment.
• Take ownership of running duty shifts and oversee operations.
• Support customers and coach colleagues to improve service.

Skills

Customer service excellence

Communication skills

Decision-making

Flexibility

Job description

Overview

Tesco Shift Leader - Days - Dundee Murray Gate Express. Join Tesco as a Shift Leader and help run a store, support colleagues and ensure great service for customers.

Our Shift Leader rate of pay starts from £14.76 per hour; this increases to £15.97 for stores inside the M25. Additional payments may apply depending on location. It’s our policy to offer new colleagues a minimum of 16 guaranteed hours each week, with the option to work a minimum of 12 hours if preferred.

Availability: We will schedule contracted hours within the advertised windows and provide 3 weeks’ notice of shifts. We support flexibility where possible if your availability matches closely with advertised times.

To apply, you’ll need to be 18 or over.

Click here to read more about availability and the role details.

Responsibilities

• Work in a fast-paced retail environment and lead a team to deliver a clean, well-stocked store that exceeds customer expectations.
• Take ownership of running duty shifts, oversee store operations, and ensure a safe, welcoming environment for customers and colleagues.
• Support customers by listening to their needs and ensuring they receive what they came for.
• Coach colleagues, provide feedback, and identify ways to improve service.
• Lead from the front and set a strong example in all duties.
• Understand store performance and assist managers in implementing actions to improve operations.

Qualifications and Requirements

• Be 18 years or over to apply.
• Demonstrate excellent customer service and ability to build positive, inclusive relationships with colleagues.
• Strong communication and decision-making skills; able to lead in the absence of a manager.
• Flexible with scheduling and able to adapt to store needs and changes in expectations.
• Commitment to health and safety policies and standards.

What’s in it for you

• Great variety and flexible hours; development opportunities and access to training.
• Inclusive work environment where everyone is welcome.
• Benefits include holiday entitlement, flexible working options, colleague discounts, wellbeing resources, life cover, pension with employer contributions, and other benefits.

About Tesco

Tesco’s mission is to serve customers, communities and the planet a little better every day. Tesco is committed to diversity, equity and inclusion and provides an accessible recruitment process. For more information, visit www.tescoplc.com.

Notes

Some candidate information and location updates are included in this posting. On occasions, roles may close earlier than the advertised date to manage applicant volumes. Feedback is provided to interviewed candidates.