Band 8A NHS Lead Service Designer

tendersglobal; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment firm is seeking a Band 8A NHS Lead Service Designer for a fully remote role supporting NHS digital transformation. The role entails leading user-centred design activities, managing junior team members, and ensuring quality service delivery. Applicants should have proven experience in a similar position and excellent stakeholder engagement skills. This contract role offers £300 per day for an initial 6-12 months.

Qualifications

• Proven experience as a Lead Service Designer or Senior User Researcher.
• Hands-on experience with end-to-end user research and analysis.
• Experience working in healthcare or public sectors.

Responsibilities

• Lead complex service design activities across digital health projects.
• Manage and coach junior researchers and designers.
• Conduct in-depth user research and shape service improvements.

Skills

User-centred design

Agile methodologies

Stakeholder engagement

Service design

Documentation skills

Job description

Job title

Band 8A NHS Lead Service Designer

Company

Salt Search

Overview

Band 8A NHS Lead Service Designer. Location: Fully Remote. Rate: £300 per day (Inside IR35). Contract: 12 months initially, with strong potential to extend. We are seeking a skilled and experienced Lead Service Designer to support a high-impact NHS digital transformation programme. This is a Band 8A role suited for professionals who are confident in leading user-centred design in complex healthcare settings.

Key Responsibilities

• Lead the planning and delivery of complex service design activities across digital health projects.
• Manage, coach and mentor junior researchers and designers, embedding best practice and user-centred methods across teams.
• Shape end-to-end service design by conducting in-depth user research, mapping journeys and aligning digital services to user needs.
• Champion inclusive and accessible design, ensuring engagement with diverse user groups.
• Work with Agile multidisciplinary teams, influencing service improvements and ensuring quality across outputs.
• Support delivery teams in understanding behavioural data and evidence to shape service improvements and strategic decisions.
• Play an instrumental role in driving cultural change across the organisation through stakeholder engagement and user advocacy.

Essential Skills & Experience

• Proven experience as a Lead Service Designer or Senior User Researcher in digital environments.
• Strong understanding of Agile, user-centred design and service transformation methods.
• Hands-on experience with end-to-end user research and analysis, journey mapping, and service blueprinting.
• Expertise in collaborating with cross-functional teams including product owners, developers, policy teams and delivery managers.
• High-level stakeholder engagement and communication skills, with ability to simplify complex findings.
• Strong documentation, facilitation and coaching skills.
• Experience working in healthcare, public sector or similarly regulated environments.

Desirable

• NHS or healthcare digital programme experience.
• Experience supporting implementation of GP service delivery tools or national digital health services.
• Familiarity with CA-SPA, Email Connect, or Integration Hub platforms.
• FEDIP Senior Practitioner or similar recognised UX/Research certification.

Job Information

• Job Reference: JO-2507-355130
• Salary: £0.00 – £300.00 per day
• Salary per: day
• Job Duration: 6-12 Months
• Job Start Date: ASAP
• Job Industries: Senior Appointments Technology
• Job Locations: Greater London
• Job Types: Contract

Location

Greater London

Job date

Thu, 24 Jul 2025 04:56:44 GMT

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