Service Delivery jobs in United Kingdom

Join to apply for the Payroll Supervisor role at IRIS Software Group

As our Client Payroll Team Lead, you’ll look after the success of a team of around eight Client Payroll Executives. They manage payrolls for clients across a wide range of industries (excluding Education and Hospitality), and your job is to guide, coach, and support them so every client receives accurate and reliable payroll service. You won’t manage your own portfolio – your focus is on people, service quality, and keeping everything running smoothly. This involves monitoring performance, helping with tricky queries, planning workloads, and stepping in when needed to protect service levels.

You’ll be part of the Corporate vertical within our Managed Payroll Services division – we manage payrolls for clients across a range of industries (excluding Education and Hospitality). This team sits at the heart of our service delivery, working closely with Implementation, Support, Sales, and Account Management to ensure everything runs smoothly. You’ll report to a Regional Operations Manager and work alongside other Team Leads to share ideas, solve problems, and create the best possible experience for our clients – and our colleagues.

• Lead and support a team of around 8 payroll specialists, making sure they hit deadlines, deliver high-quality work, and feel supported.
• Handle escalations and challenges, keeping calm under pressure and guiding the team to solutions.
• Coach and develop your people, holding 1:1s, giving feedback, and helping them strengthen their skills.
• Work closely with other teams such as Implementation, Finance, IT, Sales, and Account Management to give clients a smooth, joined‑up experience.
• Plan workloads and monitor service levels, adjusting quickly when things change.
• Help with key operations including onboarding, invoicing, migrations, compliance checks, and maintaining accurate CRM/SharePoint records.
• Encourage a positive team environment, sharing updates clearly, recognising good work, and driving improvements.
• Spot where processes can be better, and help bring those improvements to life.

You’ll shine in this role if you have:

• Strong payroll processing experience - ideally in a bureau, outsourced, or multi‑client environment.
• A natural ability to support and guide others.
• Confidence handling multiple priorities and staying organised.
• Great attention to detail, plus good working knowledge of Excel and other tools.
• Clear, calm, professional communication skills.
• A collaborative, helpful approach with the confidence to elevate when needed.

You don’t need previous formal leadership experience – if you’ve acted as a go‑to person, supported colleagues, or helped train others, you may already be ready for this step.

• A supported move into leadership, with coaching and structured development.
• The chance to influence how payroll services are delivered across our Corporate client base.
• A friendly, inclusive environment where ideas are welcomed.
• A clear career path through the IRIS Career Framework.
• Real impact – you’ll see the difference you make to your team and our customers every day.

We understand that exploring a new opportunity within IRIS is a big decision – so we’ve kept the process simple, supportive, and focused on helping you shine.

Here’s what happens once you hit “apply”:

• Just upload your CV and tell us why you’re interested in the role.
• A short chat with our Talent team plus two quick assessments:
  • CCAT (15‑minute timed test).
• A competency‑based interview with members of the Managed Payroll Services leadership team.

Mid‑Senior level

Full‑time

Accounting/Auditing, Customer Service, and Management

Software Development

Apply now and become a key part of our Corporate Payroll leadership team at IRIS.