Service Delivery jobs in United Kingdom

At Maersk, we are on a revolutionary journey to simplify global trade, which will give us the chance to offer a major impact on the world economy, and on your career. At Maersk we want to be a true integrator of container logistics connecting and simplifying our customers’ supply chain through global end-to-end solutions. We count on our diverse people to make it happen.

We are proud of our diversity and see it as a genuine source of strength for building high performing teams.

This is an exciting career opportunity in an international business setting known for diversity and high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded.

You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.

Our People Function works across brands, geographies, and cultures to support one global Maersk. As People Operations Team Lead, United Kingdom and Ireland, you will play a critical role in driving operational excellence and supporting a team of People Operations Advisors to deliver a world-class employee experience. You will ensure that HR queries are resolved efficiently, processes run smoothly, and your team is empowered to provide exceptional service to employees and Stake Holders.

The role can be based in any of our below UK Offices. The possible locations for being based are:

• Felixstowe
• Maidenhead
• Liverpool

• Lead and develop a team of People Operations Advisors, ensuring high performance, engagement, and continuous learning.
• Drive operational excellence by monitoring service delivery metrics (HR cases in Workday), identifying improvement opportunities, and implementing best practices.
• Act as an escalation point for complex HR queries and ensure timely resolution in collaboration with other HR teams.
• Oversee HR processes and systems (Workday), ensuring data accuracy and compliance with local labor laws for UK and Ireland and global standards.
• Partner with HR leadership team – People Partnering, Payroll and Rewards to support the delivery of the HR cycle (onboarding, performance management, job changes, exits, etc.).
• Your team will coach employees on HR policies, tools, and processes, promoting self-service and digital adoption.
• Contribute to projects and initiatives aimed at enhancing employee experience and operational efficiency.

• Experience in HR operations and strong knowledge of UK & Ireland labour law and HR practices.
• Leadership experience: ability to manage, coach, and develop a team in a fast-paced environment.
• Strong collaboration and communication skills, with a focus on building trust and relationships.
• Structured, solution-oriented mindset with a passion for continuous improvement.
• Agility and adaptability to thrive in a dynamic, global organization.
• Experience working with HR systems, preferably Workday.
• Drive to identify needs, investigate options, seek solutions and partner with other HR colleagues to resolve issues.
• Ability to be an engaged member of a virtual team.
• Closure orientation and low tolerance for delays and deviations.

If you are passionate about leading teams, driving operational excellence, and delivering a world-class employee experience, we look forward to hearing from you!

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.