Team Leader - Food & Beverage

Rank Group; Swansea; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading entertainment company in Swansea is seeking a Team Leader to manage venue operations and deliver outstanding customer service. The ideal candidate should possess strong communication skills, attention to detail, and the ability to foster a fun and engaging atmosphere. This role offers the chance to lead a dedicated team in a vibrant environment, ensuring guests feel welcomed and valued.

Qualifications

• Looking for people with a positive attitude towards customer service.
• Experience in fast-paced environments is a plus.
• Ability to engage and motivate a team.

Responsibilities

• Lead the team to ensure the venue runs smoothly and guests have a great experience.
• Communicate effectively with the team and prioritize tasks.
• Embody the company values to enhance customer satisfaction.

Skills

Good communication skills

High level of attention to detail

Ability to provide excellent customer service

Job description

Job Description

Our Team Leaders are trained to be able to perform all the roles necessary to look after our wonderful Mecca customers. We are looking for fun, adaptable, caring and hardworking people to join our team. We want cheeky, chatty, genuine people to work in our clubs who are committed to providing service that makes people feel so welcome it’s like being part of the family.

Your adaptability will mean that you can get along with different people and work across all sections of the venue. You like to work hard and enjoy listening to our customers to find ways you can make their visit special. You are friendly with a smile that’s always on and committed to making our venues a place for fun and excitement.

As Team Leader, you will be responsible for making sure that we stay on track, leading the team and making sure our customers have a great time. You will be a confident communicator and able to engage the team to agree priorities and share success.

You will be a natural fit for our STARS values of Service, Teamwork, Ambition, Responsibility and Solutions and the behaviors that help bring excitement and entertainment to the customers and communities we serve.

Qualifications

Your attitude is more important than experience, we are looking for people who love looking after customers, are fun, adaptable, caring and hardworking who will fit into a cheeky chatty environment.

• Good communication skills
• High level of attention to detail
• A smile for everyone

F&B Qualifications

Looking for individuals with strong F&B background, with passion & experience with the following KPI metrics:

• GAP% & GPs
• Allergens & Food Safety
• Team Management & Service Delivery

Additional Information