Night Dispatch Team Lead (Out of Hours)

Kone México; Keighley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading lift and escalator company in the UK is seeking a Customer Service Team Leader (Out Of Hours) to supervise nightly operations in Keighley. This role involves managing a team, ensuring excellent service delivery, and complying with policies. Candidates should have management experience in a busy contact centre and strong organizational skills. The company offers a competitive salary, 25 days of holiday, hybrid working options and various employee support programs.

Benefits

25 days holiday

Pension Scheme

Bonus

Kone Discounts

24/7 GP Support

Wellbeing Access

Development opportunities

Qualifications

• Team management experience is desirable within a busy contact centre environment.
• Demonstrated competency to manage day-to-day operations specific to a functional team.
• Good skills in Word, Excel, and Outlook required.

Responsibilities

• Coordinates and directs nightly operations of the team.
• Manages night operations and tasks for a work group.
• Ensures teams compliance with company policies.

Skills

Team management experience

Sound communication skills

Dispatch Planning experience

Complaint handling

Well-organized and attention to detail

Good written and spoken English

Tools

SAP

CRM

Salesforce

Job description

A leading lift and escalator company in the UK is seeking a Customer Service Team Leader (Out Of Hours) to supervise nightly operations in Keighley. This role involves managing a team, ensuring excellent service delivery, and complying with policies. Candidates should have management experience in a busy contact centre and strong organizational skills. The company offers a competitive salary, 25 days of holiday, hybrid working options and various employee support programs.