Field Engineer - London

T-Tech; City of London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A growing IT consultancy in London seeks a skilled Field Engineer to tackle diverse technical challenges while delivering exceptional service to clients. This role requires a minimum of 2 years service desk experience and strong technical skills in Microsoft environments. The ideal candidate will work with a close-knit team, support key clients, and drive continuous improvement initiatives. Benefits include flexible working and professional development opportunities.

Benefits

23 days of annual leave + birthday off

BUPA Cash Plan

50% flexible working

Work-from-home allowance

Charity days off

Training and professional courses funded

Three social events per year

Qualifications

• Minimum of 2 years of service desk experience.
• Strong technical Microsoft experience.
• Great communication skills.
• Exceptional customer service skills.

Responsibilities

• Support 20 key clients across London.
• Respond to escalated technical tickets.
• Diagnose problems through analysis.
• Deliver technical support to users.
• Document incidents and resolutions.
• Monitor system performance.
• Contribute to continuous improvement.

Skills

Service desk experience

Technical Microsoft experience

Communication skills

Customer service skills

Education

Microsoft Certifications

Job description

Job Title

Field Engineer - London

Location

London

Job Type

Full-Time

Description

We’re looking for a skilled and resourceful Field Engineer to join our team. In this role, no two days are alike — you’ll tackle diverse technical challenges, apply creative thinking, and deliver exceptional service to our valued clients. If you’re tech‑savvy, adaptable, and passionate about making technology work seamlessly for people, we’d love to hear from you.

Responsibilities

• Work as part of a close‑knit team of 10, supporting around 20 key clients across London.
• Respond to escalated 1st and 2nd line technical tickets, swiftly addressing user issues and resolving complex IT incidents.
• Diagnose problems through thorough analysis and troubleshooting to identify root causes.
• Deliver expert technical support and clear, practical guidance to users — whether remotely or on‑site.
• Keep detailed and accurate documentation of all incidents, resolutions, and actions taken to support knowledge sharing and service transparency.
• Monitor system performance, proactively identifying potential risks or inefficiencies and implementing improvements.
• Contribute to continuous improvement initiatives, collaborating with colleagues to refine processes and enhance service delivery.

About T‑Tech

T‑Tech is a fast‑growing IT consultancy, support, and cloud services provider, delivering tailored solutions to SMEs across the UK, particularly within the accountancy and professional services sectors. We help businesses streamline daily operations, embrace innovation, and drive sustainable growth by reducing risk, improving productivity, and leveraging technology for a competitive edge.

Core Values

• Service‑Centric – We put our customers at the heart of everything we do, take ownership, honour commitments, and always go the extra mile.
• United – We succeed as one team, respecting diverse perspectives, communicating openly, and collaborating to achieve shared goals.
• High Standards – We take pride in our work, plan carefully, pursue continuous improvement, and maintain an ongoing thirst for knowledge.
• Agile – We adapt quickly to new opportunities and challenges, staying flexible, resilient, and ready to deliver in an ever‑changing environment.

Interview Process

• Telephone conversation with the recruitment manager.
• 30‑minute Microsoft Teams interview to assess skills.
• Online assessment.
• One‑hour face‑to‑face final stage interview, including a tour of our offices.

Requirements

• Minimum of 2 years of service desk experience.
• Strong technical Microsoft experience.
• Microsoft Certifications.
• Great communication skills.
• Exceptional customer service skills.

Benefits

• 23 days of annual leave + birthday off.
• BUPA Cash Plan.
• 50% flexible working.
• Work‑from‑home allowance.
• Charity days off (2 days per year).
• Training and professional courses funded.
• Three social events per year.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Other

Industries

IT Services and IT Consulting