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Customer Experience Associate — Chelmsford Branch
Job summary
A leading financial institution is seeking a Customer Representative in Chelmsford, England. This full-time position involves providing exceptional service to customers through various channels, including in-person, phone, and online interactions. The ideal candidate should be comfortable with digital tools, empathetic, and a team player. Nationwide offers extensive training, a competitive salary, and various employee benefits. Interested candidates are encouraged to apply and join the mission to enhance customer experiences.
Benefits
Qualifications
- Experience in a customer-facing role is preferred.
- Comfortable using digital tools and applications.
- Ability to empathize with customers and address their needs.
Responsibilities
- Support customers via phone, online, and in-person.
- Process transactions and assist with product applications.
- Educate customers about digital banking services.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.