Customer Experience Associate — Chelmsford Branch

Nationwide Building Society; Chelmsford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading financial institution is seeking a Customer Representative in Chelmsford, England. This full-time position involves providing exceptional service to customers through various channels, including in-person, phone, and online interactions. The ideal candidate should be comfortable with digital tools, empathetic, and a team player. Nationwide offers extensive training, a competitive salary, and various employee benefits. Interested candidates are encouraged to apply and join the mission to enhance customer experiences.

Benefits

Private medical insurance

Competitive pension

Performance-related bonus

Training and development

Salary sacrifice benefits

Life assurance

Health and wellness options

Paid volunteering days

Qualifications

• Experience in a customer-facing role is preferred.
• Comfortable using digital tools and applications.
• Ability to empathize with customers and address their needs.

Responsibilities

• Support customers via phone, online, and in-person.
• Process transactions and assist with product applications.
• Educate customers about digital banking services.

Skills

Customer service

Digital tool proficiency

Teamwork

Empathy

Job description

A leading financial institution is seeking a Customer Representative in Chelmsford, England. This full-time position involves providing exceptional service to customers through various channels, including in-person, phone, and online interactions. The ideal candidate should be comfortable with digital tools, empathetic, and a team player. Nationwide offers extensive training, a competitive salary, and various employee benefits. Interested candidates are encouraged to apply and join the mission to enhance customer experiences.