Customer Services Advisor

Halfords Group; Newcastle-under-Lyme; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading retailer in motoring and cycling products is seeking a part-time Retail Colleague in Newcastle-under-Lyme. You will provide exceptional customer service, delivering fitting services for car parts and bicycles. Candidates should have a proactive approach and some knowledge of fitting. The role offers a competitive hourly rate alongside multiple employee benefits such as discounts on products and services, and comprehensive training and support to develop your career within the company.

Benefits

25% off most products in stores and online

Discounts on garage bills at Halfords Autocentre

Life Assurance

Employee assistance programme

Health Cash Plan

Qualifications

• Experience of delivering great customer service, ideally in a retail sales environment.
• A proactive approach to helping customers and understanding their needs.
• Availability to work on a rota basis, including weekends.

Responsibilities

• Deliver fitting services for car parts and bicycles.
• Provide exceptional customer service in motoring and cycling.
• Develop practical problem-solving skills.

Skills

Customer service experience

Proactive customer assistance

Knowledge in car parts fitting

Knowledge in cycle repair

Job description

Job Details

Apply now Job no: 562795
Work type: Part time, 16 hours per week
Site: Newcastle-under-Lyme, Springfields Retail Park
Categories: Retail Colleagues
Location: Staffordshire
Salary: £10.20 - £12.41 per hour
Business Area: Retail

• Age 21+ £12.41 per hour
• Under 21 £10.20 per hour

About the role

Love all things motoring and cycling? Great with customers? Your knack with customers and boundless enthusiasm for cars and bikes is what will lead you to success in this role. Ideally, you’ll already have some experience of fitting car parts and of cycle repair, even as a hobby. Either way, we have training in place to get you the skills you need – you’ll be delivering market‑leading standards of service, after all.

You’ll soon be working on customers’ vehicles in our car park and on bikes in‑store, helping us wow every customer. This role delivers a wide range of fitting services, including car parts fitting, technology fitting, cycle building and cycle servicing. We’ll help you develop your practical problem‑solving skills alongside your ability to work quickly and efficiently. Ideally, you already have retail experience but if you can demonstrate experience of tailoring your approach in a customer‑focused sales environment, we can help you with the rest.

We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in retail or elsewhere in the Group.

We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory pension, you can expect to enjoy:

Benefits

• 25% off most of our products in Halfords Retail stores and online
• Amazing discounts of up to 50% on your garage bills at Halfords Autocentre
• Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
• At least 25% colleague discount at Tredz
• Life Assurance
• Uniform
• Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
• Employee assistance programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
• Fantastic Trade Price Bike Scheme – buy one bike per year from a range of bikes which have been significantly reduced
• Option to join our Sharesave scheme: save to purchase shares at a 20% discount
• Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy‑day fund for the future
• Health Cash Plan – claim cash back towards your healthcare costs and get access to health and well‑being services

Requirements

To be successful in this role you will need:

• Experience of delivering great customer service, ideally in a retail sales environment
• A proactive approach to helping customers and understanding their needs
• Availability to work on a rota basis, including weekends

Ideally, you’ll also have the following:

• Some knowledge and skills in car parts fitting and cycle repair
• Some experience of working towards and achieving sales targets

About the Company

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Equal Opportunity Statement

At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

How to Apply

Not sure you meet all the criteria? We encourage you to apply anyway!