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Hybrid Contact Centre Advisor – Customer Excellence
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Hybrid Contact Centre Advisor – Customer Excellence
Job summary
A leading customer service firm is hiring a Contact Centre Representative in Norwich. The role involves engaging with customers via calls, emails, and chats to deliver outstanding support. Ideal candidates will have a year of experience in customer-facing roles, possess excellent service skills, and be computer literate. This hybrid position offers competitive pay with opportunities for KPI-related increases, flexible shifts, and various perks including discounts and a pension scheme.
Benefits
Qualifications
- Minimum of one year experience in a customer-facing role.
- Genuine desire to help the community.
- Ability to navigate multiple computer systems.
Responsibilities
- Engage with customers providing exceptional service and support.
- Handle inbound and outbound customer queries.
- Collaborate with all departments to maintain service quality.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.